What are the responsibilities and job description for the Technician - Field Service position at IPG Photonics?
BASIC FUNCTION
The Service Technician is responsible for ensuring maximum productivity by keeping customer’s equipment in optimum working condition.
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RESPONSIBILITIES AND AUTHORITIES
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 are required. “US Person” includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.
https://www.bis.doc.gov/index.php/documents/regulation-docs/452-supplement-no-1-to-part-740-country-groups/file
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
The Service Technician is responsible for ensuring maximum productivity by keeping customer’s equipment in optimum working condition.
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RESPONSIBILITIES AND AUTHORITIES
- Follows up on urgent calls to insure problem has been handled.
- Reports daily to Service the status of current assignments.
- Troubleshoot equipment problems in a timely, accurate, and professional manner.
- Provide preventative maintenance recommendations.
- Extensive travel required many times on short notice.
- Maintain Vendor required certifications and training as required.
- Performs repairs, retrofits, and preventative maintenance professionally.
- Submits accurate expense and service reports in a timely manner.
- Performs other related work and special projects as directed by the
- Service and Training Manager.
- Proactively tries to sell spare parts, service, training, and engineering services to all customers
- Works overtime when requested according to company policy.
- Obeys company policies and procedures and observes all safety regulations.
- Authority to add/insert redlines to any Job drawing package during build/programming.
- Design authority.
- Authority to recommend changes that will affect more than one job or process according to the ECO/ECR instruction.
- Authority to approve Job changes/drawing packages internally.
- Authority to request purchased materials/job additions/changes in accordance with PCO instruction, referencing spending policy.
- Authority to evaluate safety and functionality/risk/compliance associated with Job. (ISO 10218-2)
- Authority to purchase on behalf of the company according to spend policy.
- Authority to work out of sequence.
- Authority to inspect for fitness of use.
- Authority to complete assigned repair/installation work onsite.
- Basic troubleshooting skills
- Microsoft Office
- Good interpersonal skills
- Excellent customer service skills
- Team player
- Ability to travel
- Ability to drive fork truck
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22C.F.R. §120.15 are required. “US Person” includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.
https://www.bis.doc.gov/index.php/documents/regulation-docs/452-supplement-no-1-to-part-740-country-groups/file
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Field Service Technician
Postal Source -
Davenport, IA
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