What are the responsibilities and job description for the Customer Service Executive position at IPL?
IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. We have over 2,500 colleagues in 20 manufacturing facilities, two corporate & sales offices and three R&D facilities across the U.S., Canada, the U.K., Ireland, Continental Europe, and China. IPL operates in a fast paced and dynamic environment and has significant growth plans, acquiring four businesses within the past year.
Read more about our story at: www.iplglobal.com
The customer services team are looking to fill the role of Customer Services Executive in their Hull facility. The Customer Service Executive is a key position reporting into the Customer Service Manager. The target customer base is major UK retailers and distributors of environmental, garden and home products. The Customer Service Executive will work Monday to Thursday, 08:30am 17:00pm and Friday 08:30am 16:00pm. With one-hour unpaid lunch.
This is a fantastic opportunity to join a growing company.
IPL Hull was built in the millennium year and there are employees working today who witnessed the first brick being laid! Our Hull location is an experienced leader in the injection and blow moulding industry housing state of the art blow moulding machines and a modern fleet of injection moulding machines. IPL Hull takes initiative on providing eco-friendly solutions and pride themselves on delivering products specifically tailored to their customers' needs. Key products include the One Nest stacking crate, jerry cans, Water Butt, composter, kerbside boxes, food waste containers and nestable bale arm trays.
What the role entails:
- Working within the Customer Service Function our customers will be your priority, ensuring that the customer experience is professional from beginning to end.
- You will be an experienced Customer Service Executive with a passion for providing a great service.
- Full order management Processing orders from the beginning through to dispatch ensuring orders are fulfilled on time in full.
- Account Management Export Documentation, delivery dates, general enquiries, credit notes, keeping the customer informed of any delays etc.
- Working closely with Production and Planning to ensure lead times are met.
Key skills:
- Computer Skills Must be competent in all Microsoft Office applications.
- Excellent Customer Service skills.
- Excellent interpersonal skills.
- Can work under pressure.
- Prioritisation skills.
- Able to work as part of team.
Whats in it for you:
- Competitive salary.
- Up to 7% matched contribution pension.
- 4 x life cover.
- Employee Assistance provider.
- Free food in canteens.
- Company events.
- Development opportunities.
