What are the responsibilities and job description for the Workplace Support Technician position at IQ-EQ?
Company Description
Do you want to be part of a Global Private Equity Administrator who provides outsourced Administration services for PE, Real Estate, Depository and Compliance with Assets under Administration in the excess of $650Billion? If so, please read on!
With offices across 24 jurisdictions including New York, London, Paris, Amsterdam, Cayman, BVI, Belfast, Dublin, Guernsey, Jersey, Luxembourg, Netherlands, Cyprus, Mauritius, Singapore, Hong Kong and Manila our growth journey has only just begun.
Job Description
We have an exciting opportunity for an innovative, energetic and passionate Workplace Support Technician to join our Global Support Services team in Belfast, to support the business with everyday IT.
The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.
Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.
You will provide technical support and guidance for approx. 250 on-site customers and remote support for other users across the region when required as well as being responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Belfast office.
Our Workplace IT Technicians provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.
In addition, you will work collaboratively with the Regional and Global Technology Service teams to ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.
You will also play a key role in assisting with local project and infrastructure activities for continuous improvement.
Qualifications
- A bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- A relevant IT certification, such as CompTIA A
Key Skills and Experience:
- 1-2 years experience as a local IT support technician
- Experience working with Windows 10, Microsoft Office 365, Microsoft Teams (including Telephony, Audio/Video conferencing for Meeting Spaces), Always-on VPN, Citrix Workspace, Active Directory, SharePoint, InTune, WiFi, and Secure Printing
- Excellent customer service and communication skills
- Strong knowledge of current technology trends and developments
- Ability to work independently and as part of a team
- Ability to manage multiple projects and prioritise tasks effectively
- Tech savviness and ability to create standard operating procedures
- A positive, customer-focused attitude and approach to work
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Interested? Please apply today for immediate consideration.
