Network Support Technician

We are seeking a Network Support Technician in Fort Benning, GA.

Position: Network Support Technician

Location: Fort Benning, GA.

Security Clearance: Secret (Active)

Job Description

The Network Support Technician will provide support to the data center operations, enterprise systems management, STIG and IAVM compliance, and desktop systems management capabilities.

Duties and Responsibilities

• Provide designs and upgrades compliant with Information and Technology standards and initiatives development configuration and maintenance of secured and unsecured local area networks (LANs)
• Review and provide comments on emerging network policies and procedures to network stakeholders and customer
• Utilize the automated work order system, to track and work customer requests.
• Provide customer systems support
• Respond to critical service requests and routine service requests
• Prepare and submit change request to support additions, moves, and upgrades that affects the network infrastructure
• Provide remote and onsite customer support
• Provide ISP maintenance, that may require installation, testing, voice mail system, voice firewall and repair of NIPRNET and SIPRNET telecommunications equipment and systems
• Participate in the change control process
• Maintain network design documents by the remote site
• Establish the type of connectivity and termination point
• Identify and track the protocols and the ports that need to be defined on the firewall and formulate a secure rule
• Provide Protocols and design to Information Assurance Division (IAD)
• Identify the changes for the LAN/WAN infrastructure to make the secure connection
• Prepare and participate in the change control process
• Define the rule set and the necessary protocols with the General Services Passer (GSP) definitions
• Enable rules and GSP services for the connectivity and test with users and developers.

Education & Experience Requirements

• Minimum of 2-5 Years’ Experience required in an IT environment.
• DoD 8570 Baseline Certification; IAT Level II Certified – Security , CCNA Security Certifications, etc.

Skill & Certification Requirements

• Proficient with Cisco Switching, Multi Path high availability, GLBP, HSRP, QoS, routing protocols: BGP, OSPF, EIGRP, WLAN, Prefix Lists, NAT, PAT, MPLS, VoIP, video, IDS/IPS, NAC and firewalls
• Designing and deploying access interfaces with IBM mainframe FEP and remote hosts with TN3270 or SNA/SDLC gateways
• Ability to develop and execute address plans for IPv4, IPv6 and ITU E.164
• MPLS networking a plus
• Microsoft Office products
• Must have ability to effectively communicate with management and peer
• Ability to troubleshoot network incidences and provide a resolution report
• Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regard to systems and topologies deployed
• Ability to provide designs with bill of materials and cost estimate
• Ability to perform network traffic and performance analysis to determine WAN bandwidth requirement and expected performance
• Ability to use network trouble shooting tools and techniques
• Must possess excellent written and verbal communication skills
• Position requires sitting, for long periods of time. (Sedentary Work)
• Most duties require extended use of a keyboard and computer monitor
• Extended Telephone Use

Benefits

• Competitive salaries
• Vacation/sick leave
• Paid time off
• Nationally recognized insurance providers with online benefits services
• One-on-one Support
• Our HR department and Benefits Specialist focus on educational services and providing one-on-one customer assistance.

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• An Employee Assistance Program (EAP) is available for eligible employees and their dependents to provide professional and confidential services for work and family life matters.

• Financial & Tuition Assistance
• To grow our company, we encourage and provide financial assistance for professional development, memberships, certifications, and continuing education.

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• We also provide Tuition Assistance for attaining Higher Education goals.

• Protecting Our Employees and Their Families
• LCI’s commitment to the employee also extends to their family.

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• LCI pays the majority of the insurance premium for employees and provides a retirement match for the employee’s future through our 401(k) plan. Employees can choose to enroll themselves, spouse, domestic partner, and eligible children in these plans.

Highlights of Our Employee Benefits Plan

• A generous leave package, including time off for:
• Vacation

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• Sick leave
• Military Duty
• Jury Duty
• Bereavement
• 10 Federally Recognized Holidays

• A comprehensive insurance package, with well-known, national benefit providers.
• Health

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• Dental
• Vision
• Basic Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Plans

Additional Highlights

• 401(k) Retirement Plan – with company matching
• Tuition Assistance – includes college coursework, technical training and professional certifications
• Employee Assistance Plan (EAP)
• Flexible Spending Accounts (FSA) for medical care, dependent care, mass transit and parking Direct Deposit

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Experience:

• IT environment: 2 years (Preferred)

License/Certification:

• IAT Level II- Security , CCNA Security Certifications, etc (Preferred)

Security clearance:

• Secret (Preferred)

Work Location: One location