Program Facilitator

Provide support to the Project Manager and related team members by performing routine procedures and tasks associated with the day to day running of projects throughout the entire study lifecycle (e.g. start-up, maintenance and close-out). Ensure work is conducted in line with standard operating procedures, policies and good practices.
RESPONSIBILITIES:
Study Setup and Planning:
- Support the Project Manager by attending meetings, preparing minutes and action logs, preparing protocol-specific laboratory instructions documents. Under supervision of the Project Manager oversee setup of protocol specific Laboratory Centralized Monitoring requirements.
Study Activity Monitoring and Closeout:
- Perform routine tasks across assigned studies including site loading, Investigator Portal access, kit shipments, monitoring day-to-day study performance, overseeing Laboratory Centralized Monitoring.
- Work with internal and external teams to manage timely resolution of queries and protocol questions, issues and escalations.
- Use status reports, monitoring tools and outputs to pro-actively identify trends and provide feedback to internal and external teams on performance of Investigator sites and company services. Support the Project Manager with administrative study tasks
- Coordinate and communicate with relevant stakeholders, including leading Customer communications and activities during any times when the Project Manager is absent. Oversee Project Close-out.
Meetings, Initiatives and Training Activities:
- May represent company at internal and external meetings, participate in external and internal audits/inspections.
- As required, will support study training with sites, CRAs and customers.
- Ensure outputs are delivered in line with organizational standards, protocol specific requirements and Customer expectations.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE:
- High School Diploma required OR
- Bachelor's Degree in Life Sciences or related field preferred.
- 1 years of relevant experience in a Clinical, Medical or Healthcare industry preferred OR
- Equivalent combination of education, training and experience.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Strong interpersonal, communication, organizational, and time management skills.
- Must be able to comply with all applicable standards as required by the company.
- Demonstrated ability to handle multiple competing priorities and utilize resources effectively.
- Demonstrated ability of critical thinking and problem solving.
- Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.
- Computer proficiency in word processing, presentation and spreadsheet applications.
- Demonstrated ability to work in a fast-paced environment highly desirable.
- Ability to establish and maintain effective working relationships with coworkers and managers.
Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://www.q2labsolutions.com/careers
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/q2-solutions-eoe
As the COVID-19 virus continues to evolve, Q² Solutions' ability to operate and provide certain services to customers and partners necessitates Q² Solutions and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/q2-solutions-covid-19-vaccine-status
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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