Help Desk Analyst (Remote)

Help Desk Analyst (Remote)

We have an immediate need for a Help Desk Analyst to join a nationwide financial services corporation. The Help Desk Analyst will be providing timely support for PC/Laptop, hardware, peripherals, mobile devices, and software/applications (including some of which are proprietary; hosted on prem and/or cloud based), by responding to and diagnosing problems via phone, self-service and chat.

Location: Remote

This Job Pays: $24-25/hour

What You Will Do:

• Support customer inbound requests through phone, self-service and other channels as developed by Service Desk.
• Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity.  If the issue cannot be resolved within a certain timeframe, proper escalation is crucial.
• Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies in order to provide accurate solutions to customers.
• Assist in the developing and maintaining of a problem resolution knowledgebase.
• Available to do After Hours support – weeknights and weekends.
• Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department.

What Gets You The Job: 

• Two-year technical degree or equivalent work-related experience required.
• 2-4 years previous experience working in a help desk or service desk environment.
• Excellent customer service skills
• Good communication, problem solving skills and telephone etiquette.
• Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy.

Please send your resume to Nikki Filipovic, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.