Manufacturing Technician

Job Description:

What will you do?

• Use customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
• Analyzes/maintains/reconciles various customer and company reports to ensure partner requirements are met.
• Follow work processes as outlined by our written procedures.
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems.
• Engages in process improvement activities.
• May perform other responsibilities as assigned by management.

Education:

• High School Diploma, college degree preferred

Experience:

• 2-3 years of equivalent experience, preferably within a laboratory setting or services.
• Demonstrated customer service, verbal, written, and presentation skills

Knowledge, Skills, Abilities:

• Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding values.
• Possesses the interpersonal skills to be able to collaborate with various levels of personnel & customers.
• Knowledgably operates handheld scanners and performs data entry function.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
• Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.

RESPONSIBILITIES:

• Maintain documents including organizations (GMP) equipment files and project associated files (e.g., batch records, testing records, validation records, and other documents as applicable)
• Manage appropriate labeling and signage of equipment service status.
• Manage and maintain filing system of Equipment Master Log including issuance of equipment numbers, calibration, and preventative maintenance schedules
• Support internal/external audits as needed
• Meet regulatory requirements, internal KPIs and provide department metrics as needed to management
• Handle and audit all new equipment as needed
• Assist with creation and/or updating of Equipment Operating Procedures
• Be able to lift up to 50lbs when required.
• Other duties as assigned as an emerging growth company it may be required from time to time to assist in other areas other than the area of specialty

KNOWLEDGE AND SKILL:

• Working knowledge of MS Office. MS Word skills required: templates, styles, headers, working with cross referencing figures, tables, and sections
• Working knowledge of QCBD and MasterControl
• Working knowledge of FDA, QSR, GMP, and ISO 13485 is a plus
• Ability to work effectively independently as well as part of a cross functional team
• Ability to relate and work well with people
• Excellent organizational skills
• Excellent verbal/written communication skills
• Attention to detail
• Ability to multi-task and work well under pressure

PHYSICAL DEMANDS:

• Ability to execute under pressure with short turnaround times
• Ability to work overtime on occasion to support business needs – may include weekend or holidays
• Ability to speak, write, and use all office equipment including scanner and printer, phone, computer, etc.
• Regular use of fine motor skills
• Ability to lift and/or move objects that weigh more than 30 pounds
• Regularly required to stand, walk, stoop, kneel, crouch or crawl
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus

Job Type: Full-time

Salary: $23.00 per hour

Schedule:

• Holidays
• Overtime

Experience:

• Shipping & receiving: 1 year (Preferred)
• Inventory management: 1 year (Preferred)

License/Certification:

• DOT (Preferred)

Work Location: One location

Salary : $23 - $0