What are the responsibilities and job description for the Loan Originator Assistant position at Iserve Residential Lending?
Summary of Duties: The Loan Originator Assistant (LOA) position is responsible for providing assistance to their assigned Loan Originator (LO) as they work to convert prospective clients into closed/funded loans. Through providing sales assistance, loan coordination, document collection, customer service and follow through with all facets of the loan origination process to the assigned LO, the incumbent will substantially increase the LO productivity. This is not an NMLS licensed position so activities must comply with rules regarding non-solicitation, sales and marketing activities for non-licensed individuals. Strict compliance is required. See list of restricted activities attached as Exhibit A.
- Assist the assigned LO with all tasks related to loan production, to include loan application and origination, pricing, coordination with operations teams and follow up with customers.
- Review and assist processor on incoming loan applications, provide loan LO with feedback on prospect or referral source.
- Handle correspondence for LO’s and provide backup service to customers in their absence.
- Assist LO with reports, analysis and statistics to help maximize selling opportunities and funded loans.
- Maintain current loan and pricing information on the appropriate websites.
- Learn all applicable loan programs and processes and stay current with changes and new products.
- Learn and utilize various in-house technical systems and programs to provide optimal support to their LO.
- Provide administrative and sales support to LO with all 3rd party referral sources, borrower prospects and their processor for all loans in the pipeline.
- Adhere to all federal and state compliance guidelines relative to the retail mortgage lending.
- Maintain and correspond with the LO’s database ensuring accurate information is maintained
- Maintain necessary knowledge to successfully perform job responsibilities
- Conduct business in accordance with iServe’s/NAD’s core values of honesty; integrity, and transparency
- Act as a role model/leader in achieving organizational results.
- Seek innovative alternatives to performing assigned duties.
- Ability to work effectively, independently, as well as with team members to achieve department growth.
- Facilitate an effective and respectful work environment.
- Strive to exceed internal and external customers’ expectations.