IT Ally is conducting this search on behalf of a client and welcome well-qualified candidates for the following position:
Summary
The IT Support / Helpdesk role will be responsible for providing technical assistance and support to the KCF workforce with regards to company computer systems, hardware, or software issues. This role runs diagnostic programs, isolates problems, determines and implements solutions. Provides technical support and assistance via phone, in person, or remotely, depending on the circumstance.
Essential Functions
- Evaluate and prioritize incoming tickets, calls, and issues to provide technical support and guidance to users.
- Work with users to troubleshoot software, hardware, and peripheral issues.
- Log, track, and ensure tickets are processed in a timely manner.
- Facilitate communication with users and any other support teams.
- Determine when a problem needs to be referred to other technical or senior support staff and escalates when needed.
- Communicate with IT, Software, and Hardware vendors to request and coordinate services, as necessary.
- Update and run anti-virus/malware scans, operating system / application updates and/or patches, as necessary.
- Work on defined projects or assist on larger task lists.
- Participate in testing of innovative technologies and/or processes and provide feedback.
- Become the subject matter expert on one or more technologies supported by assigned team,
- Follow project, testing, and implementation plans and project timelines. Ensure systems are tuned, patched, and monitored to meet design specs at optimal levels.
- Create documentation as needed for any new or changed project or technology.
- Support plant floor specific technologies such as:
o Matrix in motion scales. o Scan Gun support. o Label Printers.
o Recommend, acquire, and maintain spare stock of equipment to minimize impact of hardware failures.
Additional Requirements
- Must be able to work in the United States without sponsorship.
- Must be able to work in a variety of work temperatures warm, hot, humid, cold, wet or with slippery surfaces at varied heights in and around moving equipment and parts.
- Must be able to perform the physical requirements of the job.
- Be available for on call and/or off hours work, as necessary.
- Must be able to successfully complete training: o Safety o Safe Quality Food (SQF). o Good Manufacturing Practices (GMPs).
o Hazard Analysis and Critical Control Point (HACCP).
o Standard Operating Procedures (SOPs).
Education
- Associate’s degree in computer science, information technology or related field or equivalent work experience
Certification Requirements