Assoc Application Analyst

Req#: R11074
Category(s): Information Technology/Health Information Management, IT Analyst, Applications
Full Time / Part Time: Full-Time
Shift: First

Summary: 

This position supports the information systems at Baystate Health. Responsibilities include implementation of software packages including the installation, customization, and deployment, and the continued maintenance and ongoing support including resolution of application issues. Assists with the development and on-going maintenance of support documentation. They will work closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design. The incumbent will participate in minor and major projects. They work closely with partners to review the status of work and projects in process, prioritize new efforts, and assists in identifying new opportunities to improve operations. These activities require skills in independent decision-making, application design and configuration, problem solving, systems analysis, customer service, teamwork, organization and excellent written and verbal communication skills.

Job Responsibilities: 

1) System Maintenance and Support
Ensures the effective, timely problem resolution and constituent support for assigned systems and services. Works closely with stakeholders and partners to ensure operational standards reliable operations are achieved. Resolves routine to moderately complex technical issues. Works closely with team members on application and integration touch points within the systems. Monitors vendor software releases, tests and implements upgrades or maintenance patches to ensure current version is supportable and scalable. Knowledge of the system data model and identifies application enhancement/optimization needs. Assists in writing functional and technical specifications for system modifications and enhancements. Escalates risks and issues to key stakeholders. Participates in 24/7 on call rotation including incident management for planned and unplanned events.

2) Project Activities and Oversight
Assists in defining the value of the proposed initiative and viable technical solutions that address the requirements. Participates in the design and documentation of technical specifications and business requirements. Helps with systems analysis and documents current state, future state and performs gap analysis. Participates on project teams to implement solutions that meet the organization's goals and objectives. Follows established project management methodology. Develops policies and procedures to support system post implementation. Helps to create thorough test plans and performs all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated and disaster recovery. Coordinates to ensure projects are executed according to plan. Learns project management methodology.

3) Administration and Leadership
Under support and guidance of team leadership, ensures sufficient backup for their responsibilities is established. Informs team leadership of progress, plans and issues. Manages work to ensure adherence to established and approved timelines. Understands and follows system change management process. Contributes to a team environment. Works closely with all partners. Stays current with supported applications and technologies.

4) Learns to configure and build systems per technical and functional specifications.

5) Helps write functional and technical specifications for system modifications and enhancements to meet business requirements.

6) Participates in the development of training documentation and curriculum, along with the training department resources and, if necessary, assist in the training of applications.

7) Understands vendor and resource management activities.

8) Assists in preparation of capital or operating costs for assigned systems.

Required Work Experience: 

1) 0-3 years of experience

Preferred Work Experience: 

1) Minimum of 1 year of experience in the implementation, configuration, deployment, maintenance and ongoing support of large computer applications

Skills and Competencies: 

1) Contributes to a team environment; Exemplifies customer service excellence; Ability to manage multiple tasks; Excellent communication skills, both written and verbal; Flexible; Solutions-oriented; Attention to detail; Able to troubleshoot technical and process issues and document resolutions

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Associates of Science, GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

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