Senior Program Manager - USCIS Service Center Operations Support Services
Location: 100% Remote; supporting USCIS SCOSS Locations in Nebraska and Texas
Minimum Requirements:
-At a minimum, the PM shall have ten (10) years of overall project management/operations management experience.
- The ideal candidate will have experience managing a large workforce administrative staff program (250 employees) and experience managing large-scale logistics, warehouse, clerical or administrative programs.
-The PM should have demonstrated experience in meeting deadlines and coordinating the planning and implementation of project activities.
-The PM should have successfully demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction, developing, and implementing operations procedures and policies, analyzing training needs and requirements, demonstrating good decision-making skills, demonstrating detail-oriented abilities, and successfully responding to high-pressure situations.
-The PM should have demonstrated time management skills to plan, manage, and coordinate the agility of multiple staff members over a sustained period of time.
Clearance: The PM shall have the ability to obtain a DHS Suitability and DoD Secret Clearance; active DoD Secret or Top-Secret, preferred
Education:
-The PM shall have a minimum of a bachelor's degree in one of the following disciplines: program management, business or public administration, technical management, information systems, engineering, finance, accounting, or related fields.
Years of Experience: 10 years of experience
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