What are the responsibilities and job description for the Business Analyst position at IT Concepts?
As a Business Analyst supporting the Department of Veterans Affairs (VA), you will provide support to the Veterans Health Information Exchange (VHIE) program’s VA Direct program to conduct community care providers (CCPs) outreach and content and attachment verification (CAV) testing between VA Direct (Legacy and Cerner) and CCPs / health information exchanges (HIEs). This role includes identifying the CCP’s Direct interface (i.e., electronic health record [EHR], portal, etc.), Direct Messaging capabilities, use cases, and usage of Direct Messaging to date.
As a Business Analyst, you will:
- Conduct outreach with community care providers (CCPs) and health information exchanges (HIEs)
- Send and receive validation Direct messages, including attachments (e.g., .pdf files, Consolidated Clinical Document Architectures [CCDAs], free text), with CCPs / HIEs
- Clearly document status (in SharePoint Lists and Excel) and results of CAV testing
- Document lessons learned
- Document contact with and points of contact (POCs) with CCPs / HIEs
- Notify CCP POCs of system-wide VA Direct technical issues
- Assist the VA Direct Business teams for VA Direct to determine the priority for CAV testing with CCPs / HIEs
- Work with the VA Direct National Team to recommend, develop, and implement improvements to the CAV / outreach processes and propose improvements to processes
- Collaborate (including participation in meetings) with VA Direct National Team members, VHIE Implementation Program Coordinators (VPICs), and other VHIE team members
- Create various views to support VA Direct National Team, VPICs, CCPs, etc.
- Coordinate troubleshooting (including drafting and submitting requirements) with the OI&T Sustainment teams if issues are found during CAV testing
- Provide bi-weekly status reporting to include status, risks, and issues (and proposed response plans)
The position requires oral and presentation experience and interpersonal skills to interface with the VHIE team members, CCPs, and HIEs.