LAN/WAN Specialist

IT Concepts is looking for an experienced LAN/WAN Specialist to support our Server Refreshment Project at the Social Security Administration.

Project Implementation Team function provides technical assistance in support of the Server Refreshment Project which includes analysis and resolution beyond the initial migration documents. The contractor shall provide day-to-day problem consultation in support of the Server Refreshment Project and Customer Support functions. This function supports the deployment of agency initiatives, which include Server Operating system upgrades as well as hardware upgrades to Server LAN room. Typically, support is provided for these designated initiatives during the first three days of replacement activities. The contractor shall follow custom created instructions to migrate an SSA Branch office from old hardware to new hardware. In addition, the contractor will be required to troubleshoot issues that arise from the migration process. Troubleshooting could also include looking over tickets assigned to DCSI by the National Call Center that is related to the Server Refreshment project. This function is also required to provide telephone assistance related to issues from a server migration when signed into the call wait queue.

Responsibilities:

• Provide tier 2 technical assistance in support of the DCSI Server Team Project, Server Refreshment.
• Follow directions without any assistance from others. Attention to detail is very important.
• Provide day-to-day problem consultation to the DCSI Server staff to assist with problem resolution.
• Provide support to customers related to any implementation activities or agency initiatives including but not limited to
• Server Hardware Replacement
• Server Operating Systems Upgrades
• Develop, document and or edit any existing documentation related to the implementation activities. This includes documenting the initial procedures provided by DCSI Staff and any additional lessons learned during the implementation.
• Troubleshoot basic Server hardware and software related problems. Some examples to include, troubleshooting PowerShell script errors, Server Imaging issues and Server OS issues.
• Call the on-call support in the event they can’t resolve the issue

• Experience with server virtualization; Hyper-V preferred. VMWare will be considered.
• System Center product knowledge including Data Protection Manager and Virtual Machine Manager (DPM and VMM)
• Experience with PowerShell a plus
• Bachelor's Degree and 10 years of IT experience
• Must be able to follow detailed instructions written by SSA.
• Experience with Server Operating Systems (Server 2016 to current)
• Must be able to navigate the Windows Server Operating system without any difficulty or assistance

Clearance Requirement

• Must be able to obtain and maintain a Public Trust.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.  

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