Claims Specialist

IT Mantra
Des Moines, IA Contractor
POSTED ON 4/14/2023 CLOSED ON 1/8/2024

What are the responsibilities and job description for the Claims Specialist position at IT Mantra?

Description:

This position will consist of taking escalated calls, making outbound calls to beneficiaries/funeral homes.

Reconciliation and clean up of TRACKER records – responsibility for the overall ‘health’ of the TRACKER database(s).

Assist in the processing of returned mail to Forethought for processing.

Responsible for the reconciliation processes to keep INGN and Tracker in sync.

Continues to learn about the rapidly changing unclaimed property environment through education provided through Tracker and trade organizations.

Responsible for documenting and owning procedures required in unclaimed property tracking.

Communicates with team members and management.

Assumes shared responsibility for all team goals, processes and initiatives.

Assists in any audits that may be initiated.

Assists with general claims processing.

Qualifications:

Excellent organization and data entry skills

Attention to detail for compliance

Thorough working knowledge of TRACKER, FLIC’s unclaimed property tracking system.

Strong communication - both written and verbal

Customer Orientation a must

Works independently to meet individual productivity goals

Team player with a consistent positive attitude and demonstrated positive behavior

Generates enthusiasm around change and adapts quickly when faced with challenges

Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies

Ensures standards are documented and adhered to

General knowledge of State escheat processes is desired

Analytical, prioritization, organizational and time management skills

PC literacy with proficiency in Microsoft Word and Excel

Strong focus on customer service is essential

Ability to work in a team environment with challenging deadlines is required

Job Type: Contract

Pay: $22.00 - $27.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Des Moines, IA 50309: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • knowledge of TRACKER, FLIC’s unclaimed property tracking system.

Experience:

  • Microsoft Office: 1 year (Required)
  • Claims: 1 year (Required)

Work Location: In person

Salary : $22 - $27

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