What are the responsibilities and job description for the Claims Specialist position at IT Mantra?
Description:
This position will consist of taking escalated calls, making outbound calls to beneficiaries/funeral homes.
Reconciliation and clean up of TRACKER records – responsibility for the overall ‘health’ of the TRACKER database(s).
Assist in the processing of returned mail to Forethought for processing.
Responsible for the reconciliation processes to keep INGN and Tracker in sync.
Continues to learn about the rapidly changing unclaimed property environment through education provided through Tracker and trade organizations.
Responsible for documenting and owning procedures required in unclaimed property tracking.
Communicates with team members and management.
Assumes shared responsibility for all team goals, processes and initiatives.
Assists in any audits that may be initiated.
Assists with general claims processing.
Qualifications:
Excellent organization and data entry skills
Attention to detail for compliance
Thorough working knowledge of TRACKER, FLIC’s unclaimed property tracking system.
Strong communication - both written and verbal
Customer Orientation a must
Works independently to meet individual productivity goals
Team player with a consistent positive attitude and demonstrated positive behavior
Generates enthusiasm around change and adapts quickly when faced with challenges
Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies
Ensures standards are documented and adhered to
General knowledge of State escheat processes is desired
Analytical, prioritization, organizational and time management skills
PC literacy with proficiency in Microsoft Word and Excel
Strong focus on customer service is essential
Ability to work in a team environment with challenging deadlines is required
Job Type: Contract
Pay: $22.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Des Moines, IA 50309: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- knowledge of TRACKER, FLIC’s unclaimed property tracking system.
Experience:
- Microsoft Office: 1 year (Required)
- Claims: 1 year (Required)
Work Location: In person
Salary : $22 - $27