IT Project Coordinator

About Us:
IT Solutions Consulting is an employee-owned Managed Services and Application Development company with over 25 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As one of a select few six-time winners of the Philadelphia Business Journal’s Best Places to Work competition, we’re proud of the transparency and teamwork at all levels of our company, where our staff work closely together to consistently strive to make client success our success. Our tenured team of passionate problem solvers are empowered to make a difference in how our business is run and reap ongoing professional and financial rewards for their dedication and commitment.

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Job Brief*
Reporting to the Director of Service Delivery, the Project Coordinator is responsible for the successful delivery of multiple individual projects, creation, triaging, assignment, and follow-up of service and project tickets. They lead the overall program with strong attention to technical strategy, implementation, and delegation. Since most of our clients rely on IT Solutions as their sole technology resource, this position is key in providing excellent customer service to our clients and ensuring that their needs are met in a timely manner. At the same time, the Project Coordinator role helps balance the workload and drive the overall efficiency of the Application Development Department and management of key Network Services clients.

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The Ideal Candidate*
The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level IT project initiatives. As a natural born leader, you will have a strong talent for project coordination and delegation. Ultimately, you are motivated by the desire to optimize productivity and nurture program success from inception to completion. The candidate should be able to work autonomously and frankly interact with teammates and clients to drive projects forward.

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Responsibilities: *

• Project Coordination and Scheduling
• Help prepare project planning, setup, scheduling, and budgeting
• Communicate project timeline expectations to all participants
• Maintain Daily, Weekly, Monthly Client Meeting Responsibilities
• Identify key requirements needed from cross-functional teams and managed partners.
• Monitor and track project progress
• Able to effectively manage, track, and communicate on multiple projects and activities with overlapping deadlines and expectations
• Strategize, implement, and maintain program initiatives that adhere to project objectives.
• Maintain organizational standards of satisfaction, quality, and performance.
• Develop and track project budgets to stay in line with client’s budget for maximum productivity.
• Accurate and Timely Project Billing and Reporting
• Work closely with project engineers, client strategy team and managed partner clients to plan and develop scope, deliverables, resources, work plan, budget, and timing for new initiatives.
• Analyze, evaluate, and overcome program risks, and produce program reports for management and key stake holders.
• Build trusting relations with our key partners and stakeholders with multiple projects.

Requirements:

Project Coordination and Scheduling

• Help prepare project planning, setup, scheduling, and budgeting
• Communicate project timeline expectations to all participants
• Lead planning meetings
• Monitor and track project progress

Able to effectively manage and track multiple projects and activities with overlapping deadlines and expectations

• Client updates and communication as the point of contact and communicate project status adequately to all participants

Accurate and Timely Project Billing

• Monitor, review, and ensure team member utilization rates

Service Work coordination and Scheduling

• Assign tickets to appropriate team members based on availability, skill set, and priority
• Monitor and track ticket progress

Track Project Budgets and Reporting

Experience:

Preferred Experience:

• Proven work experience as a Project Management\Coordinator or similar role
• Experience in project management, from conception to delivery
• Working knowledge of change management principles and performance evaluation processes
• PMP / PRINCE II certification is a plus
• Bachelor’s degree in business administration or related field
• Agile experience

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Requirements: *

• 5 years of experience in project coordination (preference program management experience)
• Solid organizational skills including attention to detail and multitasking skills
• Exceptional leadership, time management, facilitation, and organizational skills
• Project Management & Stakeholder management skills
• Strong analytical abilities and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently with minimal managerial supervision.
• Strong working knowledge of Microsoft Office, Teams and of project management tools
• Understanding of IT and project/program management techniques and methods

Compensation Package:

*Salary Range: $50-65k, commensurate on experience.
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ITS offers a full benefits package, including:

• Medical, prescription and vision, with premium for individual employee paid entirely by the company.
• Dental
• Paid Holidays and vacation
• 401K/401K Roth with matching
• Company paid life insurance, long term and short-term disability insurance
• AFLAC
• FSA for medical and dependent care
• Wellness Program including gym membership discount
• Company paid training, materials, and exams
• Performance based bonuses
• Travel reimbursement

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year