Supervisor, Hoffman's

Do you love Chocolate? Do you love Ice Cream? Then Hoffman’s Chocolates is the place for you! We offer a fun work environment, flexible work schedules, and competitive pay.

We are looking for a Supervisor who has a passion for customer service to join our sweet team. Our Supervisors represent Hoffman’s Chocolates in the local market by delivering FUN, memorable service, by engaging with our guests and helping them celebrate every day. Motivating and mentoring our associates to do the same and upholding our commitment to making every bite count.

What you’ll do:

• Provide a fun, full-service experience to all customers.
• Ensures 100% guest satisfaction in areas of quality, service, and cleanliness. Responds to guests’ questions and concerns, taking any and all actions needed to resolve issues and ensure raving fans.
• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results.
• Engages with our customers, creates memorable, fun experiences, and creates an environment where associates do the same.
• Manages daily tasks ensuring work is done in a safe and efficient manner. Ensures effective shift management. Meets daily sales goals.
• Accountable for food safety protocols for food handling, general cleanliness, and maintenance of store. Ensures a safe guest and working environment.
• Must be fluent on and be able to represent the Voice of Hoffman’s (VoH)*
• Effectively communicate all store needs to Store Manager
• Have FUN!

• Voice of Hoffman’s (VOH) is the distinct personality a brand takes on in its communication, marketing messaging, merchandising, social media and other ways the brand communicates with its customers.

Who you are:

• A chocolate and sweets enthusiast.
• A reputation for delivering great service to guests and team members.
• Believes in and represents Hoffman’s culture and shares the Hoffman’s experience with our guests by learning, selling, and educating guests about our products.
• Self-starter who is not afraid to take responsibility. Hard-working and enthusiastic retail supervisor who combines selling abilities, with an entrepreneurial spirit and a strong motivation for success.
• An individual that constantly thinks of new ways to increase store sales growth and delivering the Hoffman’s customer experience.
• Reliable and able to demonstrate dependability, responsibility, and consistency in their job performance.
• Positively responds to direction and requests for assistance from associates, managers, and guests.
• Enjoys working in a collaborative team environment. Inspire, influence, and develop team members to understand, believe in and represent the company's vision. Working to achieve the company's goals.

What you’ll need:

• Must be 18 years of age or older.
• 2 years of retail experience required (preferably within the sweets or confection industry).
• 1 year of supervisory experience required.
• Able to multi-task in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Willing to work a flexible schedule including days, evenings, weekends and holidays.
• Able and willing to operate and train team members on POS/ register and basic office equipment.
• Able to walk and stand for long periods of time use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25lbs. Able to lift/move up to 50lbs with assistance.

What’s in it for you:

• Fun at Work!
• Flexible scheduling
• Career growth opportunities
• Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, theme parks, etc.)
• 401k with company match beginning the 1st of the month after 60 days of employment.
• Employee Assistance Program
• And more!

Full Time Only

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account
• Legal Services

Let’s get Social!

• Website: www.hoffmans.com
• Facebook: www.facebook.com/hoffmanschocolate
• Twitter: www.twitter.com/hoffmanschoc
• Instagram: @hoffmanschocolate