What are the responsibilities and job description for the IVR / VUI /CISCO CVP position at IT Trailblazers, LLC?
Job Description
- Voice IVR development experience, Specifically Cisco CVP Studio Development
- Experience with IVR / VUI design and development
- Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)
- Provide direction to a technical team to ensure consistency and interoperability between solution components
- Discuss, design and configure contact center call flows and complex self-service IVR applications
- Provide written documentation for application requirements, designs & as-built
- Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours
Preferred Qualifications
- Cisco Certifications are preferred
- Experience with Cisco UCCE/PCCE/CVP and UCCX
- Experience with UCCE options such as Cisco's Outbound Option
- Experience performing Cisco UCCE Script Design and Deployment
- Experience with a diagramming tool like Matlab, LabView, etc.
- Familiarity with Eclipse IDE
- Familiarity with Web Development
- Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus
- Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc.)
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