Network Engineer III

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Network Engineer III to join our Consulting team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and culture we have here at iT1!

The Network Engineer III is responsible for the troubleshooting, remediation, and implementation of network solutions to meet our client’s technology and business needs. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This role will play a pivotal part in ensure Client success and the overall uptime and performance of critical infrastructure.

• Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for IT1’s Managed Service Clients
• Monitor ticketing queue and respond to service requests or incidents
• Troubleshoots problems as reported by users, system(s), electronic messaging services, and maintaining a secure systems environment
• Maintains, monitors, and supports the network infrastructure environment and/or facilities
• Coordinates and works on multiple cross-functional base work initiatives and projects
• Diagnoses and resolves complex network related incidents
• Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
• Installs, configures, and maintains approved hardware and software components
• Provides support for connectivity or related network/communication issues for the user community
• Act as an escalation point for level I and II engineers for client issues
• Execute delivery of client projects in the Networking space as aligned to skillset (may include Networking R&S, Wireless, VPN, Firewall, SD-WAN etc.)
• Defines technical requirements to meet customer business requirements
• Present solutions to clients, in face to face and virtual meetings
• Implements solutions according to technical requirements
• Escalate issues to appropriate personnel as necessary
• Participates in customer calls with Client Success

Job Qualification Requirements:

• 7 years of Cisco networking leadership in large, multi-site enterprise
• 7 years of Cisco network hardware configuration management (routers, switches, VPN/IPSec)
• 7 years of managing enterprise deployment and support for secure wireless
• 7 years of TCP/P mastery, inclusive of LAN and secure WAN design and implementation
• Experience with unified communications is optional
• Ability to assess existing architectures and situations and make recommendations
• Strong ability to cultivate relationships with clients to develop and share understanding of technology solutions
• Presentation and articulation of technical content aligning to audience

Preferred Certifications:

• CCNP Security
• CCNP Enterprise Datacenter

Job Location:

• If local to the Phoenix, AZ area, this is an in-office position. The office is located in Tempe, AZ.
• If located outside a reasonable commute, remote candidates will be considered.

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.