Commercial Loan Administrative Assistant

Essential Functions

• Provide exceptional service to our customers.
• Provide general loan servicing.
• Provide administrative support for multiple loan officers.
• Possess a solid understanding of the core processing system as demonstrated by the ability to accurately process monetary transactions, loan maintenance and resolve most balancing issues. 
• Demonstrate proficiency with traditional application software programs (spreadsheet, word processing, database and scheduling) to perform required daily tasks. 
• Manage the workflow process to ensure loan requests move efficiently through all stages.
• Order, compile and review due diligence for new and renewed loan transactions.
• Possess a solid working knowledge of mortgage title insurance, hazard insurance and flood insurance as it pertain to loan collateral. 
• Possess a solid working knowledge of real estate and equipment appraisals required for loan collateral. 
• Possess a solid understanding of the basic requirements for perfecting a security lien. 
• Manage time effectively, prioritize work appropriately and consistently meet deadlines.
• Produce professional and articulate written correspondence.
• Utilize various computer programs to prepare loan documents and manage ongoing loan servicing. 
• Protect the Bank and its customers by maintaining a high level of security awareness. 
• Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction in a timely manner. 
• Take accountability and ownership for the accuracy and quality of work. 
• Possess a solid understanding of the most common loan reporting requirements such as HMDA and CRA as demonstrated by the ability to collect accurate data. 
• Understand and adhere to all established company policies and regulatory requirements. 
• Complete all required bank training and adapt concepts and procedures.
• Maintain a professional image with a clean and uncluttered work area and organized loan files. 
• Cross train in loan documentation

Minimum Qualifications:

• 5 years of commercial mortgage processing experience required
• 1-2 years of processing all the pieces from origination through servicing (application, loan processing, servicing) required
• High School diploma or GED
• Proficiency in office software
• Models positive and supportive behavior
• Effective, professional written and verbal communication
• Delivers excellent customer service
• Strong attention to detail
• Strong problem solving skills
• Professional demeanor
• Ability to work independently but fluidly be part of a team
• Physical requirements for the job include: seating, standing, climbing, lifting up to 5 lbs.

Work Hours: Monday – Friday 8:30a.m. – 5:00p.m. Evening and weekend work may be required as job duties demand.

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.