IT Manager

Description

We are excited that you are considering ITC as a potential employer! This overview is intended to help you determine if ITC is a great fit for you and your goals.  

Ask Yourself These Questions

Does the thought of working at an innovative and tech savvy organization with big goals excite you?

Do you have a knack for helping and supporting others in using available technology in new ways to improve efficiencies and delight customers, both internal and external?

Is project management something that is in your DNA?  Do you love diving into the details, working with others, and launching new software and initiatives?

Are you skilled at approaching challenges with innovation solutions, a positive attitude, and an open mind?

Would you like to work with a team that understands the meaning of fun but also works hard together to get the job done?

>> If you answer yes to the questions above, ITC may be a great fit for you!

What You’ll Enjoy Doing

Determines the goals and objectives of IT within broad outlines provided by executive management and provides necessary technical leadership and project coordination.

Prepares long- and short-range plans for application selection, systems development, and acquisition of the resources needed to support them; ensures responsiveness of long-range plans to corporate objectives.

Sets and ensures compliance (in both. the US and China) to policies including Computer Acceptable Use policy, Approved Software list and Hardware Standard list.

Data and information management:  Ensures data integrity, provides robust data support for decision making throughout the organization, and provides data views anticipating organization needs as they arise and as new technologies in data management emerge.

Manages outside vendor contracts and activities including (but not limited to) managed service provider, phone vendor, and managed print services.

Manages financial aspects of the IT department including purchasing, budgeting and budget review.

Benchmarks, analyzes, reports on, and makes recommendations for adequate technology infrastructure and systems for all ITC departments and locations. 

Manages ITC ERP and related systems.

Maintains ITC data integrity and manage ITC data systems. 

Maintains regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities.

Coordinates activities in support of user training and assistance requests for all programs.

Manages training and education protocol for technology users, in one-on-one and/or classroom settings, related to effective use of PC’s, software applications as well as updating ITC personnel on future trends in the technology sector.

Provides new application ideas to all areas of company where new technology can be utilized to gain better efficiency and improve company productivity.

Acts as program manager on all new software implementations or upgrades, ensuring the correct team members are involved and that deliverables and timelines are met.

Keeps current with the latest technologies and maintains an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.

Assists in providing computer/network support relating to software and hardware problems reported by users.

Responsible for asset management for IT hardware, software and equipment.

Manages and develop IT staff (both direct and indirect employees).

We Know Flexibility, Perks and Benefits are Important To You

Our innovation doesn’t stop with products or services.  This commitment to innovation carries through to employee benefits and perks.

Employees of ITC enjoy a competitive benefits package including company sponsored health insurance, life insurance, 401k, education reimbursement, performance incentive program, employer sponsored community involvement opportunities, company events, ITC Well-Being program, employee assistance program, and voluntary benefit programs such as dental, vision, short and long term disability, and additional life insurance.

After just 60 days, employees are eligible for health insurance with a competitive premium contribution for both single and family coverage. 

Our 401k plan through Principal Financial Group, is very competitive and offers a 3% match on the first 3% you contribute and another 1% if you contribute 5% of your earnings and is immediately 100% vested.  In addition, Principal hosts on-site, bi-monthly education meetings and provides one-on-one investment support and education at no cost to employees.

Paid Time Off (PTO) and paid Holidays are part of our Employee Benefits as well.  Holidays are an immediate benefit with ITC.  There is no need to wait for probationary periods to end.

We believe in developing our employees and providing them with tools and opportunities that make them successful at their jobs.  We also know that increasing employee growth potential and providing skills for advancement are important to today’s engaged workforce.  That is why we provide 12 hours annually of paid job enhancement training for each employee which is typically completed during the working day.   More interested in education reimbursement?  We've got that too!

We understand that family commitments can sometimes lead to work interruptions.  We work with our employees to provide as much flexibility as possible so you can take care of important family matters.

We are always looking at new ways we can enhance the employee experience. 

What Our Employees Said in a Blind Survey

“Employees are highly loyal, hardworking, and collaborate well together.  The employees at ITC are all trying to [do] the “right” things for the betterment of the company.  Ownership and the Leaders care deeply about the success of the employees at ITC.”

“Family oriented, employee powered, open door, all ideas welcome to make things run smoother.”

“We care about our customers and each other.  Even as we grow we fight to keep that small company feel.  The upper management cares about each of us.”

“A friendly team environment.”

“Very family oriented and a fun place to work.”

“I enjoy the challenges of the work and seeing improvements to the company from our joint efforts.”

Requirements

What You Need to Be Successful

Bachelor’s degree in computer science or equivalent, or minimum of 5 years of related experience.

Previous IT Managerial experience highly preferred.

ERP experience (SyteLine ERP experience is a plus)

Microsoft Active Directory and Windows server environment

Knowledge of Cisco networking equipment

Macintosh computer knowledge

Windows operating systems

Exceptional communication skills, including the ability to interface with and communicate IT concepts to other business departments

Negotiation skills

Ability to manage cross-functional teams and multi-disciplinary projects

Understanding of manufacturing and distribution business models is a plus

Ability to influence, lead, and delegate

Ability to provide customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. 

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 

Considering the relative costs and benefits of potential actions to choose the most appropriate one. 

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Analyzing information and evaluating results to choose the best solution and solve problems.