ServiceNow Analyst - Service Catalog Development

Contract to hire opportunity with our Managed Service Provider client for an experienced ServiceNow Analyst/Service Catalog Developer. Our client is seeking candidates based at their Minneapolis, MN location (hybrid - onsite 2 days a week). Other office locations where candidates can be based from: Richmond, VA, Chicago, IL.

Client work authorization status requirements: holder. And they require W2 hourly, no C2C.

What you'll do: Responsible for creating, maintaining, and improving the Service Catalog (ServiceNow). The role ensures consistent, current, and accurate data for all IT Services and assures broad and timely communication regarding the contents of the service catalog to the enterprise. The role ensures that IT Services are documented appropriately and consistently, working across the enterprise to create, update, maintain, and improve Service Descriptions. The position ensures that the Service Catalog data is utilized appropriately by related Service Management processes and functions. The role coordinates and liaises with the Global process owners, ensuring that Regional requirements for Service Catalog data and procedures are understood and enabled by Global partners and processes.

• Creation of new service catalog entries and maintenance of existing catalog data
• Continuous improvement of the Service Catalog structure and tooling
• Aligning with Global and Regional Service Owners for the creation of new and the updating of existing Service Descriptions and Service Catalog Data
• Continuous improvement of the service descriptions, including annual reviews of the Service Descriptions and Service Catalog Data
• Working with Service Management teams to support the utilization of Service Catalog data within the Service Management Platform and CMDB
• Functioning as a SME by advocating, communicating, and training on Service Catalog topics throughout the enterprise
• Integration with the Global Service Catalog team to support a Global Service Catalog Management framework
• Supporting other service portfolio management activities as needed

Skills:

• 6-8 years’ experience in Enterprise IT/IS Service Organization
• Previous Service Catalog Management experience
• Experience working in a MSP environment (Internal/External)
• Experience with ServiceNow
• Experience with IT Controls
• ITIL Certification
• Excellent communications
• 6-8 years’ experience in Service Management or relevant position.
• Deep understanding of IT Service Management and Operations; ITIL Certification or similar accreditation