Technical Trainer

Company Description

Established in 1986, North Star Imaging, Inc. is the domestic leading manufacturer of turn-key 2D Digital X-ray and 3D X-ray Computed Tomography systems for the Industrial Nondestructive Testing industry.  As demand continues to increase both nationally and internationally, NSI now operates in five offices across the globe; Minnesota, California, Florida, Massachusetts, the United Kingdom and China.

Companies throughout the world rely on NSI's expertise and equipment to create high quality, efficient and profitable products. Become a key player to our growing success and have the opportunity to excel in a high-tech and advancing industry.

Job Description

NSI Technical Trainers provide technical imaging support on system use, trouble shooting and basic repair of NSI's state-of-the-art industrial computed tomography and radiography systems.

What success in this Key Role Looks Like:

• Provide software support and assistance to NSI customers onsite or remotely.
• Become proficient with NSI software suite of products.
• Provide operator training on x-ray imaging systems including software. applications, general operational theory, robots, and basic maintenance.
• Provide component system installation or installation assistance.
• Provide technical assistance or support for installed base of equipment via phone, onsite and remote access.
• 80% of the position involves training the end user on our software packages.
• Train classes with classroom sizes up to 10 people who have a variety technical expertise and ability.
• Assist in completing technical manuals and writing system operation manuals or work instructions.
• Create training videos for internal or external use.
• Provide customers with timely updates as to the progress of their service and support requests.
• Assist manufacturing with system integration and factory acceptance tests.
• Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications.
• Work with the service coordinator on scheduling and billing
• 80% travel required during the week.
  • Overtime and occasional weekend travel maybe required.
  • Travel maybe domestic or international.

Qualifications

How to Have Success in this Key Role:

• Strong software and computer skills
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
• Ability to work independently with a high sense of urgency.
• Strong customer service skills with a high level of professionalism
• Experience in delivering training in classroom and hand-on settings
• Experience with resolving technical issues in a highly sensitive environment
• Must have a valid driver's license
• Pass results pre-employment drug and background checks (which includes driving record).
• Provide proof that you are legally able to work in the United States.

Additional Information

Why Join North Star Imaging: (Division of Illinois Tool Works)

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family
• We invest in our employees’ financial futures through 401k matching and tuition reimbursement
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer employee resource groups, paid time off and sick time off, employee events, and charity drives to build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.