PROPERTY MANAGER

PROPERTY MANAGER (New Park Acquisition)

(Manufactured Home Community)

In this role, you must be able to demonstrate good judgment, attention to detail, problem solving skills, the ability to effectively multi-task, superior communication and interpersonal skills, and the desire to drive positive results and change throughout the business by taking action and initiative on a daily basis, and by ensuring all work is completed with quality and company expectations in mind, and within a safe and exemplary manner to avoid injury, reduce expenses and increase revenue, and ultimately provide quality and superior customer service to our residents, vendors, and peers alike!

As the Property Manager, you are expected to take ownership and accountability for all aspects of the business and should strive to build relationships and create positive change throughout by enriching the quality of life for your residents and community and achieving favorable performance and financial outcomes each month. You will be held accountable for the overall success of the business by managing and overseeing the daily operations, leasing, property curb appeal and maintenance, expense management, sales and marketing initiatives, rent collections, project management, and more! This is a full-time position that will require both on-site and remote availability, to meet and fulfill company and/or site-specific objectives/expectations, while achieving your predetermined and targeted goals!

It is imperative that you closely review this information prior to applying or submitting your resume. While this information should be considered a comprehensive description of this position, you understand and acknowledge that some responsibilities and duties may not be specifically addressed, and by applying for this position, you are confirming that you understand and possess the knowledge, skill set, and physical abilities to perform all necessary job duties and responsibilities as described.

GENERAL:

• Reports To: Director of Operations and/or other Ivie Lane managing members.
• Protects and maintains the property and all assets through daily operational oversite and management.
• Promotes and enforces company policies and procedures and conducts business in accordance with all employment and housing laws and regulations, including but not limited to: The Fair Housing Act, the Americans with Disabilities Act, the Fair Credit Reporting Act, etc.
• Accountability - Accepts responsibility for actions and takes ownership of the business and company expectations and can meet important deadlines/goals and following through on commitments.
• Attitude - Works with integrity and honesty, demonstrates professionalism, initiative, confidence, optimism, strong attention to detail, and remains self-sufficient, with the ability to “think outside the box”.
• Quality of Work - Is thorough, accurate, and organized, and successfully completes tasks/meets all deadlines in accordance with company policies and regulations.
• Conflict Resolution - Remains calm under pressure and seeks constructive approaches to resolve issues and can transform difficult or challenging situations into positive outcomes for both our business and our customers.
• Communication Skills - Conveys information and/or updates clearly, effectively, and efficiently, in real-time, with strong written, oral, and interpersonal communication skills.
• Willingness to learn and develop/sharpen skills - Desires to take on challenges and learn new techniques, as well as attends all Manager Meetings and completes all training courses, workplace safety, and/or other certifications as required.

ADMINISTRATIVE:

• Must maintain the general appearance, upkeep, and repair of clubhouse, model/vacant homes, common areas, and all other property assets.
• Follow-up and document all daily interactions with residents, prospects, vendors, management, etc. to ensure superior property/tenant oversite and management.
• Maintain and update all internal records including: lease files and/or important documentation in accordance with company policies and procedures, and ensures accuracy, completion, and appropriate filing/documentation as required.
• Conducts ongoing audits to ensure compliance and accuracy of all leasing documents, bookkeeping records, expenses, important information/files, etc.
• Reviews rental applications and timely communicates to prospects regarding approval or denial in compliance with company and housing guidelines and laws.
• Delivers notices timely and in compliance with company policies and procedures.
• Oversees third party vendors and maintenance personnel while onsite, to ensure appropriate invoicing, project completion/accuracy, and professionalism.
• Reports all liability and property incident or concerns immediately to direct supervisor.
• Ensures that the property has all required permits/certifications and they are current and posted if required.
• Oversees sales and lease process, to include: move-ins and move-outs, processing/screening applicants, auditing rent roll/system for errors or inconsistencies, creating lease documents, home sales, etc.
• Ensures all required daily, weekly, monthly, quarterly, and yearly tasks, deadlines, and reports are submitted accurately and in a timely manner.
• Conducts routine/weekly property inspections and site visits to identify service needs, enforce cleanliness and safety standards, and ensure Park rules and regulations are being followed.
• Monitors/completes any property improvement projects and repairs to ensure quality documentation, project results, timely completion, and to provides updates to Ivie Lane managing members in real-time.

FINANCIAL:

• Explicit Expense Management and Oversite: Daily invoice and expense entry, report reviews and audits, financial statement reconciliations, and proper forecasting for current and future needs.
• The Property Manager is responsible for reviewing and monitoring the fiscal year budget and accurately reporting/communicating variances, establishing additional revenue streams, and ending the year with a favorable Net Operating Income.
• Ensure all rents are collected when due and daily follow-through on delinquencies until resolved/collected.
• Ensure charges are accurately posted to resident ledgers for accurate invoicing and budget oversite.
• Ensure proper and timely handling/scheduling of evictions and/or surrendered homes.
• Must have the ability to make quick financial decisions while weighing many variables.
• Generate additional income sources through identifying creative and cost-effective solutions, increasing occupancy, decreased delinquency, and additional fee/violation collection.
• Review financial statements to measure and understand the Properties current position and determine future needs and/or areas needing improvement.
• Responsible for the oversite and management of onsite maintenance projects and repairs, to include: ensuring vendor/contractor has appropriate insurance requirements, obtain review and propose project plan to upper management for review, challenge estimates, source new vendors, obtain and cross-reference multiple proposals, submit proper documentation to Accounting and/or upper management (permits, etc.) as needed, oversee project timeline, and report updates/issues to upper management.

RESIDENT EXPERIENCE AND ENGAGEMENT:

• Maintain a positive, unbiased demeanor and provide superior customer service, follow through, and follow-up with all residents, prospects, and applicants alike during each and every interaction.
• Create and maintain lasting relationships with your residents to enhance the quality of life and create positive change throughout the community.
• Conduct inspections with residents upon requests and during move-in/move-out or when otherwise determined necessary.
• Ensure all communications are professional and per the company’s expectations (ie. texts, emails, phone calls, voicemail call backs, property newsletters/distributions, and social media marketing initiatives).
• Complete the required Resident Initiatives and Engagement expectations to include resident events, bi-monthly community giveaways, referral program, etc.
• Work with tenants to collect rent, enforcing rules, and to solidify renewals and referrals, to aid in the overall success of the community.
• Conduct monthly day and night property inspections, to ensure lights, signage, roadways, common areas etc. are clean, safe, and maintained to company standards and expectations.
• Manage service request processes and follow up with residents to keep them informed and up to date.
• Decrease vacancy loss and turn costs: Review all notice to vacates or potential home sales to determine the cause of move-out, identify if the resident can be saved/renewed, and work with them as necessary to remain within the community.

MARKETING INITIATIVES:

• Communicate frequently and consistently with the Marketing team and your direct supervisor to plan for upcoming vacancies, advertising and promotion initiatives, events, and submit Marketing Plans as required.
• Maintain awareness and report any market/industry conditions and/or trends that can negatively impact the business - devise plans as needed.
• Ensure all advertisements (publications, websites, social media outlets, etc.) are current, accurate, and attractive, and in compliance with Ivie Lane branding and standards.
• Contribute and collaborate on new ideas for marketing initiatives and improving our resident experience/satisfaction.
• Inspects "market ready" vacancies and marketing signage to ensure cleanliness and company standards are met for showings.
• Address negative website rating comments as required.

JOB REQUIREMENTS:

• 1 years of property management and customer service experience required.
• Proficiency in Microsoft Office applications such as (Excel, Outlook, Word).
• Must have valid driver’s license and active automobile insurance, while using personal vehicle to travel during business hours and/or for business needs/purposes.
• Stand, walk, or sit, alternatively depending on specific needs of the day.
• Rent Manager property management software experience preferred, not required.
• Ability to utilize personal transportation to conduct property inspections, evaluate nearby market comps, and perform park related errands as needed, such as (supply runs, post office, grocery stores, etc.).
• Ability to lift/carry miscellaneous items as needed, such as (paperwork, signage, deliveries, files, etc.).
• Must be able to use personal cell phone to download several work-related apps that are used on a daily basis.
• Ability to work outdoors, to conduct property inspections, routine quality control and weekly site visits.
• Must have a general understanding and ability to manage emails/text messages/voicemails, digital calendars, video conferencing, social media/marketing management, and instant messaging capability.
• Must be able to communicate via telephone and in person with Ivie Lane managing members, vendors, residents, prospects, real-estate agents, etc. during business hours.
• Must be able to read and review reports and complete forms as required.
• This is a flexible, part-time position which may require work on evenings, weekends, and/or after business hours due to business demands, emergencies, and/or escalated issues.

JOB BENEFITS AND INCENTIVES:

• Flexible schedule with partial remote capabilities.
• Paid time-off and company holiday pay.
• Health, Dental, and Vision Insurance plans - if applicable.
• 401K Retirement Plan and safe harbor.
• Additional income can be earned thru commission-based transactions, quarterly bonus evaluations, yearly profit-sharing program, and/or superior work performance.

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Part-time Property Manager for Ivie Lane. While the information above should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed and/or covered in detail.

Ivie Lane is an equal opportunity employer - we don’t just accept differences, we celebrate them, we support them, and we thrive on them for the benefit of our team members and communities! We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• Huffman, TX 77336: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Property management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Huffman, TX 77336

Salary : $20 - $-1