What are the responsibilities and job description for the Call Center Representative position at Ivory Systems?
Title - Customer Service Inbound
Location – Mercerville, New Jersey
Pay Rate – $ 17
Duration – 10 Months
Type – Contract
Hours – 40hrs/Week
Job Description:
- Same as general customer service rep II, but must be proficient in conversational level speaking in one of many non-English languages.
- Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset.
- Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.
- Perform all duties as Customer Service Inbound I Handle large accounts or more difficult issues. Lead, teach, guide and/or motivate teams.
- First level problem resolution
Skills Required:
- Ability to communicate and record information accurately. Ability to question others to determine specific needs. Ability to deal with people patiently. Ability to proofread and correct errors
Work hours:
- 9:00 am – 5:00 pm
Job Type: Full-time
Salary: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
yes
Ability to commute/relocate:
- Buckeye, AZ 10037: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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