What are the responsibilities and job description for the IT Business Partner position at Ivy Rehab Network?
IT Business Partner
The IT Business Partner will ensure the delivery of high quality IT support to Ivy Rehab, Network clinics, departments and employees located throughout the Mid-Atlantic Territory. This position will report to the IT Director and can work remotely.
The candidate must reside in the Mid-Atlantic Territory (NJ) with ability to travel into that region as needed.
The IT Business Partner will be responsible for partnering with various leadership levels within a US Territory and external service delivery partners to realize Ivy’s commitment to “inspire and enable people to live life to the fullest”.
The IT Business Partner will need to be detail oriented and able to handle the day-to-day issues while also be able to understand the big picture and work strategically. The IT Business Partner ensures high quality IT service delivery support within the Mid-Atlantic Territory. In addition, he/she will provide various other professional and administrative level duties including strategy analysis and implementation, M&A integration, de novo clinic implementation, clinic technical upgrades, and support for in-clinic technology related projects. This position requires a strong commitment to high-quality customer service and a solid work ethic. He / she must have the ability to follow, document, and maintain standardized procedures. The candidate must be an experienced technician with a proven track record of hands-on experience and working with external service delivery partners. This position will support and promote the adoption of user productivity tools and techniques including Office 365 and SharePoint. Additionally, this person will assist with the implementation and adaptation of new technology initiatives including making recommendations regarding the future IT Service Desk strategy.
RESPONSIBILITIES:
- Manage overall IT Service Delivery within the Mid-Atlantic Territory
- Serves as an escalation point for complex IT issues related to IT Service Desk issues within Territory.
- Provide ”white glove” support for senior management and C-Level requests and incidents.
- Act as the IT Business Partner for all levels of Ivy leadership within a US Territory, understanding Service Levels, business requirements and strategic initiatives.
- Execute the IT project playbook for new clinics and acquisitions.
- Plan, initiate and coordinate IT projects to ensure deadlines, scope, standards, and cost targets are met. Ensure proper documentation, coordination and hand-offs for effective on-going support.
- Analyzes and recommends new approaches, policies, and procedures that result in continuous improvements in efficiency of department and services performed.
- Analyzes clinic and departmental IT assets and employs IT hardware lifecycle management functions including repairs, upgrades, replacements, recycling and destruction.
- Assist with evaluation of IT Service Desk processes and make recommendations for improvements/enhancements
- Respond to technical support emergencies outside of normal working hours as needed
REQUIREMENTS:
- Bachelor’s Degree in Information Technology, Computer Science or equivalent work experience / certifications
- At least 5 years IT experience, in multi-site environment, with focus on internal client (end user) support and satisfaction
- Willing to travel to visit clinical locations in multiple regions
- Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
- Ability to adapt to challenging situations quickly.
- Exceptional customer service orientation, interpersonal, and communication skills.
- Comfortable interacting with all levels across the organization including senior management, and able to present ideas in user-friendly language.
- CompTIA A , MCSE, PMP, ITIL desired
- Healthcare experience desired, including good understanding of HIPAA guidelines
- Skilled in responding to Help Desk requests and working with end-users to resolve internal issues & experience with Helpdesk ticketing software
- Experience with Microsoft O365 suite of tools including OneDrive & SharePoint
- Ability to adapt and work effectively during times of rapid organizational and technological change
Ivy is a Leading Provider of Outpatient Rehabilitation
Ivy Rehab is an extraordinary network of 450 best-in-class outpatient physical, occupational, speech and ABA therapy clinics in the Northeast, Mid-Atlantic (RI, MA, CT, NY, NJ, PA, DE), the Midwest (IL, IN, MI, OH), and the Southeast (NC, SC, VA). With over 4,300 teammates and growing rapidly, our network consists of multiple brands in 14 states. Clinics within our network are dedicated to providing exceptional care and personalized treatment to 7,500 patients - both adults and children - every day.
“It’s All About The People” at Ivy —our teammates, our patients, our referral sources, and the communities in which we operate. Find out more about our mission, values, and culture here!
Ivy Rehab Network is an equal opportunity employer, committed to diversity, inclusion and belonging in all aspects of the recruiting and employment process.
IvyRehab.com
Salary : $70,400 - $89,100
