Customer Service / Office Representative

We are a family owned business who has been in business since 2009. J&M Plumbing & Drain Cleaning provides top-quality plumbing servicesto homes and business throughout Levittown and Bucks County.

Why Work for J&M Plumbing & Drain Cleaning?

· Bonuses on top of your pay!

· Health Insurance

· We are a Family Sensitive workplace and believe in work life balance

· Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

Who We Are

We keep growing because we only hire the best, and our customers love us for it. We have been in business since here in Levittown. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. You have probably seen our trucks and ads, now we want to see YOU!

Seeking a " Super Friendly Customer Service Representative " for a family-owned company. The customer service representative will schedule residential plumbing calls in the call center. Hourly, plus bonus, and a benefit package! Awesome people wanted! Bring your brains and laughter.

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

· Convert incoming customer calls into booked service appointments.

· Deliver call scripts with an authentic cadence; be clear, compelling and personable.

· Respond to customer requests, resolving issues and promoting the brand.

· Be professional and establish customer rapport, encouraging repeat business.

· Participate in training to boost booked calls and practice outbound calling.

· Adhere to the company’s plan for resolving customer complaints quickly and favorably.

· Maintain and update customer database with complete and accurate information.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust and demonstrate empathy.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

· Highly motivated, flexible and great attitude on life.

What We Offer

· Medical Insurance, 401K company match, paid holidays

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Levittown, PA 19054: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14