Guest Service Agent-Front Desk

Role: The Guest Service Agent is responsible for greeting each guest, thanking and inviting them to come back. Agents are responsible to take ownership for any guest’s issues and help reach a resolution with the guest.   Adheres to all Company, Safety and Department policies and procedures.  Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Responsible for efficient check in/out of room reservations.
• Responsible for setting-up correct billing and verifying payment methods/guest identity.
• Complete daily checklist tasks-assigning rooms, verifying cash reports etc.
• Follow-u p with guest whenever possible and communicate effectively with guests and other departments.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.   A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.
• Requires lifting items weighing up to 15 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals