What are the responsibilities and job description for the Shop Foreman position at Jack Giambalvo Motor Co Inc?

Summary

The Shop Foreman ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Essential Duties & Responsibilities

Assists technicians in developing their skills.Ensures that all department employees receive appropriate manufacturer training.
Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Ensures that all repairs are assigned to technicians in an equal and fair manner.
Provides technical support for technicians when necessary.
Ensures repairs are charged out correctly.
Checks progress of each repair order throughout the day.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Road tests vehicles to quality-check work performed.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
Handles all customer complaints within 24 hours, informing other managers as appropriate.
Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.
Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer.
Ensures the proper care, storage and inventory of special tools.
Keeps abreast of new equipment and tools available and recommends purchases.
Assist with recruiting, hiring and motivating qualified service technicians.