What are the responsibilities and job description for the Senior collector position at Jackson Healthcare?
Overview
LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, to substitute for.
When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.
com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities.
There’s nothing ordinary about a typical day here, take a look for yourself : .
We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.
The Sr. Corporate Collector is responsible for performing collections activities associated with all accounts including those involved in bankruptcy or legal proceedings.
The role oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off and assists in the resolution of difficult and complex account situations.
The Sr. Corporate Collector performs periodic evaluation of collections policies and procedures and modifies as needed. This position assists with training new and lower-level associates is a go-to person for collections-related issues.
Proactively contacts clients with delinquent accounts via telephone and other methods to collect payment
Calms irate clients and answers questions and complaints relevant to department functions
Researches and reconciles accounts as needed
Receives deliquency reports and verifies the status of accounts
Communicates with accounts to secure a satisfactory resolution to payment problems
Recommends possible charge-offs
Submits payment remittances to the treasury team
Resolves invoice discrepancies as needed
Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
Provides assistance with complex and sensitive collections activities
Keeps Management informed of activities, progress, and of any significant issues
Uses experience and knowledge of collection procedures and account documentation to create account notes
Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly
Develops and generates analytical reports for the Operations team
Uses experience and knowledge of collection procedures and account documentation to create account notes
Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly
Develops and generates analytical reports for the Operations team
SECONDARY FUNCTIONS (IF APPLICABLE)
Trains new associates and serves as a go-to person for associates
May work on special projects or other duties as assigned
SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY
Communicates with external clients
QUALIFICATIONS EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
High School diploma or equivalent; Bachelor’s degree preferred
2 years in a corporate collections role required
Previous accounting-related experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to adhere to and exhibit the Company Values at all times
Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Knowledge of collection procedures and related laws and regulations
Knowledge of account contract terms and agreements
Ability to deescalate upset clients
Ability to effectively manage multiple competing priorities in a fast-paced environment
Excellent communication skills - both oral and written
Ability to build strong business relationships at all levels
Strong interpersonal skills
Strong attention to detail
Strong organizational and time management skills
Ability to work independently and collaboratively
Solid critical thinking and creative problem-solving skills
Ability to consistently meet goals, commitments, and deadlines
Ability to work with sensitive information and maintain confidentiality
Ability to mentor and train new associates
KEY COMPETENCIES REQUIRED
Business Insight
Drives Results
Customer Focus
Interpersonal Savvy
Financial Acumen
Build Networks
Action Oriented
Drives Engagement
Resourcefulness
Ensures Accountability
Organizational Savvy
Persuades
PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS
Typical office environment - sedentary with typing, writing, reading requirements
May be able to sit or stand
Speaking, reading, writing, ability to use a telephone and computer
Ability to exert up to 10 lbs. of force occasionally
Ability to interpret various instructions
Ability to deal with a variety of variables under only limited standardization
What is in it for you
Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
401K with 35% match for every dollar up to 8%.
PTO that accrues at a rate of 15 days / year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.
Last updated : 2024-05-31