What are the responsibilities and job description for the Ticket Office Manager position at Jackson State University?
Posting Number
S01431P
Position Title
Ticket Office Manager
Department
Athletics
FLSA
Salary
Negotiable.
Grant Funded
No
Location
Main Campus
Faculty, Staff, Admin or Student
Staff
Number of Vacancies
1
Position Summary
Jackson State University, an NCAA Division I (FCS) member of the NCAA and SouthwesternAthletic Conference and one of the leading institutions of higher education in the region isaccepting applications for the position of Ticket Office Manager.
Qualifications
Minimum Required Education
A degree from a four-year accredited university.
Minimum Required Experience
- At least four (4) years of experience directly related to the duties and responsibilities specified.
- Completed advanced degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year-for-year basis.
Minimum Required Licenses and/or Certifications
Not listed.
Qualifications
Not listed.
Knowledge, Skills and Abilities
See job duties and responsibilities.
Job Duties and Responsibilities
- Interacts directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns.
- Provides JSU ticket sales training for staff and student employees, as well as employees of associated external ticketing agencies and phone room staff.
- Provides backup support to ticket outlets (where applicable), including after hours on-call operational support, system maintenance, and troubleshooting.
- Oversees and coordinates the day-to-day activities of on-call telephone sales as and when required.
- Oversees and coordinates ticketing activities at ticketed events administered by the University; supervises ticket sales for Public Events.
- Interacts with group sales management in the Athletics and Public Events departments to resolve administrative issues related to ticketed events.
- Processes subscription and season-ticket orders.
- Handles seat change requests made by subscribers and season-ticket holders.
- Provides backup maintenance and support of the overall ticketing system, as required.
- Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program-related activities.
- Performs miscellaneous job-related duties as assigned.
Posting Detail Information
EEO Statement
Jackson State University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status,status, or any other characteristic protected by law.
Background Check Statement
Jackson State University is committed to providing a safe campus. JSU conducts background checks for applicants being considered for employment. Background checks include reference checks, criminal history/record check and when appropriate a credit report or driving history report.
Open Date
10/05/2022
Close Date
10/19/2022
Open Until Filled (overrides close field)
No
Special Instructions to Applicants
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