Copy Of Elko - Table Games Shift Supervisor

General Summary of Job Duties

To protect the integrity of the Table Games by ensuring that all House and Gaming rules and regulations are being implemented, while providing the highest level of player service by being professional and courteous

Essential Job Responsibilities and Duties

• Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
• Other duties as assigned.

• Building and keeping games full by player and dealer development.
• Chip inventory while games are in action.
• Tracking player’s win or loss during course of action.
• Dealer rotations and accountability in regards to room integrity.
• Adherence to House and Gaming rules and regulations.
• Initiating disciplinary action when necessary.
• Other duties as assigned on a daily and weekly basis.
• Coaching and developing dealers.
• Annual and 90 day dealer performance reviews.
• Disciplinary action when necessary.
• Scheduling dealers to insure player satisfaction.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

• Offer a warm greeting to everyone you encounter with a smile and eye contact.
• Practice mutual respect by dealing honestly in all interactions.
• Use genuine listening skills and offer sincere responses.
• Promote positive interactions with both external and internal guests through sincere greeting and communications.
• Be approachable, listen and lead by example.

Accountability

• Be proactive and positive.
• If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
• Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
• Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

• Anticipate our guests’ needs before they ask.
• Contribute ideas and solutions to improve customer service.
• Escort our guests rather than point.
• Take personal pride in the quality of your work.
• Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

• Share and explain information.
• Great teams consist of great performers.
• Create a culture of two-way communication with employees and guests.
• Be courteous, kind and patient with each other.