What are the responsibilities and job description for the Help Desk Specialist - TS/SCI with Polygraph Required position at Jacobs?
Challenging Today. Reinventing Tomorrow.
We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.
At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.
Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow
Your Impact:
Jacobs is seeking a Help Desk Specialist to join the team in Linthicum Heights, Maryland. In this role, you will provide oversight for data flow to and from IT systems. You will also monitor directories for files that need to be transferred to other systems, assist users with account creation and accessing/using IT systems, respond to customer queries, escalate issues, and update Standard Operating Procedures documents to adapt to new system functionality or configuration changes.
Duties/Tasks and Responsibilities:
- Develop an understanding of the numerous process flows to other IT systems.
- Create and maintain user accounts that involve Public Key Infrastructure (PKI) certificates.
- Provide updates to technical and non-technical application documentation.
- Execute canned scripts to process data files.
- Execute canned database queries to aid in problem determination.
- Provide written and oral communication with the customer.
- Make recommendations for improving documentation and assist in executing test procedures for software components.
- Ensure compliance with security procedures for data handling.
- Participate in planning sessions for process improvement.
- Create Help Desk tickets in the designated ticket tracking system.
- Compile and organize data for monthly status reports.
- Associates Degree from an accredited college or university in a technical degree field is required. Two (2) years of Help Desk experience may be substituted for an Associate's degree.
- Experience with Help Desk support tasks involving user accounts, granting permissions, and responding to trouble tickets.
- Active TS/SCI clearance with polygraph
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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.Salary : $1 - $1,000,000
