What are the responsibilities and job description for the Director | Services AMER position at Jamf?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.
We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.
Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.
What You'll Do:
The Director of Services, AMER is a member of Jamf's AMER Senior Leadership team and the Global Strategy team, reporting to the Senior Director of Global Sales Engineering. This role is responsible for leading the growth and development of the AMER Services organization, and working with internal stakeholders to ensure these programs align with Jamf's overall GTM strategy.
Responsibilities:
- Develop a high performing Services organization that aligns with Jamf's Mission, Values and Goals.
- Lead, manage, mentor and coach a team of highly motivated managers.
- Ensure the highest quality service delivery in AMER to support customer retention, revenue and customer satisfaction goals.
- Lead the strategic and tactical development of service product offerings and delivery in AMER.
- Work with Service Operations Management to oversee, forecast, and streamline the pipeline of services delivery.
- Manage the balance of in-house and 3rd party delivery of service and training
- Drive innovative ideas, solutions and products through leadership and decisive action.
- Research and understand the competitive environment to develop strategies and tactics to reduce threats and leverage opportunities
- Identify and evaluate potential alliance relationships.
- Report planning, progress, and achievements on a regular basis.
- Other duties and special projects as assigned.
Requirements:
- 7 years of leadership experience in a technical consulting or service delivery role. (Required)
- 5 Years experience managing professional service delivery employees or teams (Required)
- 5 years experience in the Apple Service Provider industry (Required)
- Great communicator and listener, able to engage with and establish trust and rapport with all levels of customers and employees
- Great organizational skills
- Proven Analytical and Presentation Skills
- Customer-service mindset
- Ability to communicate complex technical terms in an easy to understand, non-technical manner
- Ability to interact effectively with co-workers in a results-driven culture
- Self-starter and multi-tasker, highly motivated and team-oriented
- 4 year / Bachelor's Degree (Required; a combination of relevant experience and education may be considered)
- Preferred Certifications/Licensures: Jamf 200, Jamf 300, Jamf 400
How we help you reach your best potential:
- Recently named a Best Workplace in Technology, Fortune Magazine 2021.
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our
more than 90% employee retention rate agrees! - You will have the opportunity to make a real and meaningful impact for more than 50,000 global
customers with the best Apple device management solution in the world. - We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure
Jamf is a place where everyone feels comfortable and can be successful. - 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
You are the right kind of Jamf if:
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who just wants to do the right thing.
Why Jamf?
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what's right – for our customers, our employees, and our communities. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves for the betterment of others. All voices are critical to the innovative and collaborative work that we do. It is important that all of our Jamfs feel comfortable being their truest selves at work. Be your best self, and let your individuality shine at Jamf!
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