Enterprise Customer Success Manager

Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere. 

We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe. Every person is encouraged to be their whole selves both inside and outside of Jamf. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers. 

Remote work allowed for this role. Jamf operates as a choice-based office model. Our spaces were designed as our employees use them, for community, collaboration, and amenities you can’t find elsewhere. Choose an assigned desk, a shared desk, or work anywhere you work best. Jamf thrives where you do.

What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Enterprise Customer Success Manager (ECSM) position works within the Customer Experience Department and specifically dedicated to Premium Support customers. Their primary goal is to ensure successful Apple deployment with Jamf Pro to drive customer engagement, adoption, and retention. They work closely with internal Jamf roles to ensure overall customer satisfaction through Executive Business Reviews, Success Planning, and other maintenance tasks. This role requires an understanding of Jamf products, customer environments, and common technical workflows.  ECSMs are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.

Responsibilities

• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Maintain and increase customer satisfaction to ensure retention
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators 
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Other duties and special projects as assigned