Store Manager

OVERVIEW

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include,
Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
CRITICAL COMPETENCIES

Drives Results Talent Builder Customer Impact Accountability

ORGANIZATIONAL LEADERSHIP

• Builds strong teams, drives a culture of high performance and engagement
• Collaborates with store, Field and HQ teams to implement all strategic initiatives to improve store processes while building the capabilities of others
• Maintains a clean and safe environment that prevents loss and minimizes risk
• Creates and fosters a collaborative store culture
• Demonstrates values and behaviors consistent with our culture
• Upholds all company policies as outlined in the Policy and Procedure Guide to include; Code of Business

Conduct, Employee Policy Guide and Employee Appearance Guide.
KEY RESPONSIBILITIES KEY EXPERIENCES

• Analyzes results, identifies opportunities and 3-5 years of retail experience leading others makes decisions in collaboration with the College degree or equivalent experience leadership team to drive key performance preferred indicators Demonstrated ability to deliver results
• Drive profitable sales through forecasting and Ability to effectively communicate with scheduling customers and employees Manages store budget for daily operations in
• Builds highly productive teams through room, and office; work around and with sourcing, selecting and developing people chemicals; lift/carry up to 30 lbs.

• Accountable for team performance through Ability to work a flexible schedule, including coaching and feedback. travel, to meet the needs of the business
• Teaches and trains to build capabilities. including nights, weekends, holidays Leads the implementation and execution of all Ability to travel as required Standard Operating Procedures and initiatives Business Acumen skills
• Creates an inclusive environment Established time management skills**
• Implements action plans to maximize Strong planning and prioritization skills efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

CRITICAL COMPETENCIES AND BEHAVIORS: General Manager

DRIVE RESULTS:

Driven by existing goals

• Works toward a specific goal and follows through on difficult situations to deliver on promises
• Identifies and uses multiple ways to achieve goals in case of obstacles; plans for contingencies
• Takes actions to improve ability to deliver against existing goals
• Identifies opportunities in own area to contribute to the commercial success of the enterprise

TALENT BUILDER:

Encourages individuals to develop

• Identifies actions critical to high performance
• Provides specific feedback on performance near the event
• Sets general development goals for improvement in current position and provides standard development opportunities
• Identifies general recruitment need, even if different from the expected or traditional recruitment direction of the organization

Actively supports individual development of own team members

• Articulates what “good looks like” in behavioral terms
• Makes calculated “build or buy” decisions on people, with supporting reasons and evidence, to identify whether they can develop internal people or must recruit, AND takes action
• Works with individuals to set appropriately challenging development goals, explaining not just what to do, but why to do it
• Frequently provides immediate, positive and negative behavioral feedback
• Seeks input from people, processes, and tools when appraising

CUSTOMER IMPACT:

Has basic understanding of the customer and uses it

• Listens to the customer’s feedback and acts on it
• Knows and can describe general industry characteristics and trends
• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors

ACCOUNTABILITY:

Personally focuses on details and deadlines

• Acts quickly on and prioritizes commercial opportunities within own area of responsibility
• Clearly communicates expectations of others

Monitors performance to ensure results are delivered

• Engages in factual, productive conversations to move goals forward
• Keeps careful track of whether performance meets high standards or not and why. Follows up to ensure things are happening
• Rigorously follows up on implementation initiatives to ensure planned results are achieved within financial and time constraints

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Remotely:

• No