Customer svc lead

Position Summary : Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.

Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Based in Indiana, Jay C merged with The Kroger Company in 1999. Today, we're proudly serving Jay C customers in 22 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose : To Feed the Human Spirit.

With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.

We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Jay C family! Desired Previous Job Experience

• Cashier
• Customer Service Experience
• Second language Minimum Position Qualifications :
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Standing or walking- 100 percent of the time
• Lifting- average of 40 pounds
• Pushing and pulling
• Manual dexterity
• Bending, twisting, and turning
• Reading Comprehension
• Talking- good verbal skills with customers and employees
• Listening- good communications with customers and employees
• Repetitive motion of hands and wrists
• Must be 21 years old Essential Job Functions :
• Promote trust and respect among team members.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
• Handle funds, coupons, and tenders according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
• Label, stock and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or team member accidents.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.
• May be responsible for opening or closing of store depending on your shift.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Last updated : 2024-11-05