Automotive Service Manager

We are looking for an experienced Service Manager to run the day-to-day operations of our service drive.  The responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.

To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, third-party vendors and the Jay Hatfield Human Resources/Payroll team.

 What We Offer

• Medical and Dental
• 401K Plan with Company Matching
• Paid Vacation
• Personal Days Paid
• Longevity Bonuses!
• Birthday off Paid!
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
• Serve as liaison between the store and Human Resources, Accounting and Payroll.
• Communicate and hold staff accountable to policy and procedure requirements and updates.
• Provide coaching, resources and training for development to increase all staff’s capabilities and performance
• Ensure all manufacturer policies and procedures are followed
• File warranty claims
• Communicate directly with the GM about employee and customer relations
• Keep customer apprised of work progress
• Suggest add-on sales to increase average transactions
• Determine specialized product needs and services by working directly with customers
• Willingness to learn with hands-on training.
• Keep a professional appearance

Essential Job Skills:

• A minimum of one year of service experience is required
• Previous management experience preferred
• Ability to work daily on a computer and perform administrative duties
• Excellent organization and follow up skills are required
• Excellent customer service ability is a must
• The ability to follow department procedures and policies
• Valid driver's license
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending