Client Development Specialist

The Client Development Specialist is responsible for developing all JB Clothiers leads and prospects by utilizing a strategic approach to filter potential clients while also nurturing current and past client relationships. The Client Development Specialist plays a crucial role for maximizing efficiency of in-store appointments by providing an engaging experience on the showroom floor, communicating with scheduled appointees and updating employee calendars accordingly, and assisting in the fluidity of the consultation process between client visits.

This individual will be expected to shadow 1:1 with Jerry Bakhchyan, owner of JB Clothiers, to become familiar with on-brand marketing terminologies and contexts, learn and integrate on-brand client service methodologies, and assume the responsibilities of client maintenance in both back-house and front-house capacities. The ideal candidate for this position will possess an aptitude for learning and applying filtering strategies––both in-person and over the phone––to determine ideal potential clients, strong communication acumen to decipher client’s verbal and non-verbal cues, and a flexible mindset to adapt and coordinate daily schedule based on client needs.

Responsibilities of the Client Development Specialist include, but are not limited to:

• In charge of maintaining client data within CRM; this will include tracking client experiences across various stages of conversion
• Consistently following up on statuses for leads, prospects, and scheduled clients via combination of telephone calls, emails, text messaging, and software automation.
• Performing strategic vetting process for prospects & leads to funnel into CRM
• Creating, maintaining, and updating client folders as needed: both physical files and in digital form across CRM and additional software
• Qualifying, scheduling, and coordinating in-house appointments between available employees; Assisting where needed to provide fluid experience for clients
• Making reminder & follow-up phone calls and/or text messages day-before, day-of, and day-after scheduled appointments
• Preparing, updating, and coordinating appointment schedule for in-house representatives via universal calendar
• Remarketing old or “lost” clientele through phone calls, emails, and other outreach methods
• Leading the effort on creative client retention initiatives

Desired Skills:

• Practical application of CRM software such as Keap, Zoho, HubSpot etc.
• Experience with administrative services
• Knowledgeable of customer development processes & strategies
• G-Suite (Google Documents, Spreadsheet, etc.)
• Microsoft Office (Word, Excel, PPT, etc.)
• Meticulous organizational abilities
• Data entry and management
• Excellent verbal and written communication
• Familiarity and/or proximity to DTLA (downtown Los Angeles) is a plus!