Manager II, Operations

Job Title:

Manager II, Operations

Department:

Supply Chain

Country:

United States of America

State/Province:

Pennsylvania

City:

Camp Hill

Full/Part Time:

Full time

Job Summary:

Under general supervision, the position is responsible for the oversight of a single and/or multiple sites/ fleets, under one cost center, with one or more managers. Strategic management and leadership over all aspects of operational performance, including problem identification, solution recognition and implementation, financial performance and profitability, and overall Safety and DOT compliance of assigned fleets. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Job Description:

Key Responsibilities:

• Oversee assigned fleet operations, including driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management.

• Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retention.

• Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators. Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc.

• Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses and provide feedback to the Controller regarding required changes to the budget as a result of operational changes.

• Ensure fleet compliance with all Safety and DOT training, including working with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers.

• Facilitate and determine employee trainings and development including monitoring ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs.

• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement system or procedure improvement areas.

• Responsible for various operational, financial, and service reporting on an ongoing basis.

• Serves as the primary point of contact with their assigned customers/ramp and communicates with internal departments and team to provide exceptional service, provide trouble free account operation, and identify and resolve problems or issues with ramp, driver, customer, account, etc., throughout the day and, where required, when on call.

• Create and execute plan for forecasted freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless.

Qualifications:

Minimum Qualification:

• High School Diploma/GED with 3-4 years of Transportation/Logistics experience and/or 3-4 years of supervisory experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards; ability to work across multiple shifts including nights and/or weekends if needed.
  

Preferred Qualification:

• Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance or related fields with 1-2 year of relevant professional experience or 3-4 years of experience in the Transportation/Logistics industry with 3-4 years of supervisory experience

• Ability to process information with high levels of accuracy

• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to adapt to changing environments

• Establish and maintain healthy working relationships with clients, vendors, and peers

• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

• Effective communication skills

• Ability to develop and track challenging goals that support business strategies

• Knowledge of business metrics and Key Performance Indicators (KPIs)

• Ability to form and manage effective teams

• Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position

• Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

Education:

Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics

Certifications:

Non Commercial Driver's License - Department of Transportation

Job Opening ID:

00435471 Manager II, Operations (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”