Food Service Worker/Cashier

The FSWI Cashier will be responsible for building and maintaining positive customer service relations; a variety of cashiering transactions and functions; and the organization, cleanliness, and appearance of the cashiering station, and the surrounding merchandise and food counters. As with all hospitality staff, this position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards.

II. Essential Job Functions

• Operates cash register and POS systems with proficiency and accuracy
• Follows department’s cash handling policy
• Follows customer service relations standards
• Provides a welcoming attitude for customers by greeting and smiling at all customers, with a positive demeanor and attitude
• Listens, de-escalates and resolves basic customer problems
• Has a good understanding of all the various merchandise, food and products sold at the café and market to respond to customer and or/vendor questions
• Organizes and wipes down, sanitizes checkout areas and surrounding merchandise counters;
• Sweeps and mops floor, trash removal
• Communicates problems/issues to manager (operational and customer service)
• Ensures signage and pricing match and are correct; reports any discrepancy to manager
• Notifies immediate supervisor of any errors in retail pricing or signage.
• Follows department work rules, department and University Policies and Procedures,
• Follows health and safety codes
• Demonstrates respectful and courteous behavior
• Regular attendance is required
• Supports other Hospitality units as needed
• Performs other duties as assigned

III. Qualifications

The Customer Service Representative/Cashier must have a High School Diploma or equivalent with a minimum of three years cashiering/retail experience in a high end retail environment that serves a diverse customer base. Candidate must have excellent customer service skills and be comfortable working with the public.

• Proficient cash handling and transactional skills
• Detail oriented and cash handling accuracy are essential
• Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
• Must demonstrate a “can do” attitude and foster positive relationships
• Strong team player as well as an individual contributor
• Strong technical skills, ability to use cash register and POS systems proficiently
• Must have proficient basic math to do simple math calculations
• Good understanding of retail merchandises, pricing, product flow
• Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
• Ability to resolve simple customer questions and/or complaints
• Regular attendance

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location