Desktop Support,

Role : Desktop support

Location : Santa Clara, CA (95054)

Position : Full time

Job Description:

End User Support Experience:

• Three to four 4 years’ experience providing IT Infrastructure field support which includes
• troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work
• Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair:

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks,
• cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

Operating System & Software:

• Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
• Experience with Anti-spyware and Anti-virus software.
• Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc.),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines /mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Tools & Process:

· Knowledge and experience on Service requests and incident management process,

· Preferably with an Associate’s Degree in Electronics and CompTIA A Certification.

· Knowledge and experience of ticketing tools (Service Now / Remedy etc.),

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer support: 1 year (Preferred)
• iOS: 3 years (Required)
• Windows: 3 years (Required)

Work Location: One location