What are the responsibilities and job description for the FINE JEWELRY SUPERVISOR position at JCPenney?
Do you want to join a great team, have some fun and receive an incredible associate discount...then look no further, JCPenney at the Melbourne Square Mall is now hiring with immediate openings available!
NATIONAL HIRING EVENT: WEDNESDAY MARCH 23RD - SATURDAY MARCH 26TH 11AM - 6PM (LOCATED AT JCPENNEY MALL ENTRANCE). RSVP AND WALK-IN INTERVIEWS ACCEPTED.
Apply online at www.jcp.com/careers
KEY RESPONSIBILITIES FOR THIS ROLE:
Customer Service & Sales
- Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service
- Informs customers of key product attributes to generate interest and to build clientele
- Provides coaching and feedback to Specialty team to achieve care/protection plan objectives
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Directs customer service activities throughout the specialty businesses
- Resolves customer issues and concerns in a professional manner
- Partner with Specialty Associates when customers require a deeper level of product information or to assist with sales needs
- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)
Team Development
- Responsible for the completion of Fine Jewelry associates training on product knowledge and care/protection plans
- Consistently provides ongoing feedback and coaching to associates
- Manages and administers Productivity Standards Program processes to include recognition and coaching
- Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
General Operations
- Oversees the planning and execution of special events
- Manages or assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) within Fine Jewelry
- Owns receiving, shipping and reverse logistics for Fine Jewelry merchandise
- Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in Fine Jewelry
- Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment
- Responsible for the completion of all pricing and signing processes in Fine Jewelry
- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Fine Jewelry: 1 year (Required)
Work Location: One location
