What are the responsibilities and job description for the Supervisor in Training position at JCPenney?
- Customer Service & Sales
- Greets and assists customers in finding products and delivers outstanding customer service
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- SET / Visual / Environment
- Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment
- Contributes to the execution of visual elements to support merchandising statements
- Responsible for stockroom maintenance
- door to floor / Restock / RFID & Inventory
- Works with Sales Floor Supervisor to plan upcoming merchandise placement plans
- Follows placement directions to effectively place set merchandise statements
- Assists with the truck unload and merchandise preparation in a timely manner per company guidance - Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)
- Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
- Contributes to the restock program to identify replenishment opportunities
- Omnichannel
- Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
- Contributes to Buy Online Pick Up In Store, Ship from Store and Curbside Pickup processes as needed
- General Operations
- Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
- Participates in annual inventory processes
- Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: $13.00 - $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
COVID-19 considerations:
Masks are optional for associates and customers. We have implemented sneeze guards at registers and encourage social distancing.
Ability to commute/relocate:
- Hannibal, MO 63401: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: One location
