Service Manager

About You

• You recognize the complex nature of service scheduling and route density
• You’re a stickler for making sure addresses and phone numbers are correct every time
• You recognize that how you serve customers is critical to preserving the reputation of the company
• You aren’t afraid of having the tough conversations– whether that’s with customers or employees
• You are able to make decisions quickly when the need arises
• You enjoy the challenge of a fast-paced work environment, even when it means juggling multiple tasks each day
• You recognize that constantly reacting to problems and solving them in the moment is not sufficient– you want to find the long-term solution to prevent the same issue from happening in the future
• You are known among your friends as the go-to organizer, because you jump at the chance to coordinate travel plans and fun outings, and you relay the info to everyone to ensure things run smoothly
• You want to work for a company where you educate customers, not cater to their whims
• You are the “office expert” when it comes to technology

Pay rate: $26-30 per hour based on experience

Lawn Care & Snow Service Manager Benefits

• Paid time off
• LTD, STD, Cancer policy, Dental and Vision offered
• Simple IRA with company match
• Company paid life insurance
• Amazing team environment

About Us

Since 1995, Jeff’s Outdoor Services has been dedicated to quality workmanship and customer satisfaction and has earned its reputation by going above and beyond to meet and exceed the needs of our clients.

Employees love us because of our family-focused culture. We schedule regular company outings and give back to the communities where we work. Employees know they can count on us to support them if they are going through a rough patch. And we live our core values every day: Honesty, Trustworthy, Dedicated, and Providing Quality Services. Please see our website for more details: https://www.jeffsoutdoorservices.com/

Lawn Care & Snow Service Manager Expectations

• You’ll be the primary voice and face of the company for incoming calls and emails, responding to as many as 50 calls per day
• You’ll be keeping both customers and employees accountable– making sure our field technicians stay on schedule and enforcing company policies
• Most of your day will be focused on our maintenance division, which provides mowing, lawn fertilization and weed control, fall/spring clean-ups, ice salting, and snow plowing services
• You’re able to work accurately at a fast pace: you’ll be proactively planning for the week based on weather, answering the phones, responding to emails, making sure the routes are ready for our technicians, all while balancing other tasks and projects
• You’ll be responsible for creating sensible and efficient routes for each of our technicians at the beginning of the season and will regularly tweak them as customers roll on and off our roster
• Another major responsibility is managing the service contract renewal process each year, ensuring customers have an excellent experience and educating them on the ins and outs of what they’re getting
• When the weather prevents technicians from activities for customers, you’ll plan accordingly and respond to any customer concerns
• During the winter months, you’ll also be responsible for monitoring the weather and dispatching crews as needed
• You’ll be the main point of contact for our technicians, giving them all the important details they need to be successful every day
• You’ll be responsible for sending out invoices and collecting payments on a monthly basis
• You’ll become our office expert on our new CRM, help us implement it, and then train the rest of us how to use it so we can become more streamlined

Lawn Care & Snow Service Manager Experience

We’re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

• Service Scheduling, Logistics, or Dispatching experience
• Receptionist, call center, or customer service experience
• Administrative support experience
• Management or supervisory experience
• Experience implementing a software system
• Data entry experience

How To Apply:

• Click the "Apply Now" button
• Tell me about your favorite recent customer service situation where you went above and beyond and how it improved that person’s experience/day.
• Include your resume

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

• Office Manager
• Landscaping scheduler
• Landscaping Manager
• Outdoor Property Maintenance Manager
• Landscape Project Administrator
• Lawn Care Coordinator
• Event coordinator
• Construction Manager
• Assistant store manager
• Assistant general manager
• Administrative assistant
• Executive Assistant
• Scheduling coordinator
• Home delivery coordinator
• Dispatcher
• Customer Care Specialist
• Property manager
• Leasing manager
• Fleet Management Administrator
• Grounds keeping Administrative Operations Coordinator

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Pine City, MN: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Tell me about your favorite recent customer service situation where you went above and beyond and how it improved that person’s experience/day.

Experience:

• implementing a software system: 1 year (Preferred)
• data entry: 1 year (Preferred)
• lawn care/snow service scheduling: 1 year (Preferred)
• Management: 3 years (Preferred)
• CRM software: 2 years (Preferred)
• service scheduling, logistics, or dispatching: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• administrative support: 3 years (Preferred)
• interacting with customers through phone communication: 3 years (Preferred)

Work Location: In person

Salary : $26 - $30