What are the responsibilities and job description for the Customer Service Representative - HR position at Jefferson County Colorado?
CURRENT Jefferson County employees
Do NOT apply here
Apply in Workday using Find Jobs
Jefferson County Government, CO
Close Date: 12/27/21
Part time-$14.12-$21.18
Category: Administrative, Business Programs and Services
HR Front Office Operations
Purpose
Are you seeking more than a paycheck?
Do you want to serve your community in a way that's friendly, composed, and professional? At JeffCo, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the JeffCo community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you can stay put, spend more time with family, and enjoy all the amenities Jefferson County has to offer!
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
As the Human Resources front office Customer Service Representative, you act as the first-line of communication to all employees and citizens. The ideal candidate performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel. The successful candidate follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate; establishes and maintains records; and composes and sends correspondence. This role offers the opportunity to collaborate and learn from a team of HR professionals, and show-case strong problem-solving aptitude while working independently.
This is a temporary non-exempt hourly position that operates on a four-day work week (Monday-Thursday). Due to the nature of this position, in-office work is required with remote available as needed.
Target Hiring Range: $15.00 USD Hourly
Full Pay Range for job profile: $14.12 - $17.65 - $21.18 USD Hourly
Compensation will be determined based on education, experience and skills.
Essential Duties:
Assists customers by phone, e-mail and in person. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows-up with customer until matter is resolved or handed off to someone else.
Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provides general administrative and clerical support for program staff.
Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.
Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate. Restocks supplies as needed.
Performs opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
Other duties and responsibilities as assigned.
Qualifications:
Minimal Qualifications:
HS Diploma or GED
High School Diploma or GED and 1 year of experience in an administrative or customer facing role.
OR any combination of education and experience.
Preferred Knowledge, Skills and Abilities:
The following are strongly preferred:
Solid MS Word & other office 365 suite experience
Good verbal & written communication skills
Strong Customer Service Focus
Strong Attention to detail and critical thinking
Confidentiality
True Team Player
Offer of employment contingent of criminal history, MVR check and education verification.
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
COVID-19 Response:
Jefferson County follows current Public Health Orders (https://www.jeffco.us/4114/Local-Public-Health-Orders).
At this time, Public Health Order 21-005 requires all county and municipal government workers to show proof of low risk of transmitting COVID-19 by either testing for COVID-19 weekly or submit proof of full vaccination. Some positions, departments, or divisions may require full vaccinations based upon Federal Vaccine Mandates.
Additionally, Public Health Order 21-004 requires that all individuals ages two and older wear a mask in all indoor spaces at all county and municipal government buildings.
Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process:
Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.
Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in.
GED, High School Diploma:
Work Experience: Minimum one year
Do NOT apply here
Apply in Workday using Find Jobs
Jefferson County Government, CO
Close Date: 12/27/21
Part time-$14.12-$21.18
Category: Administrative, Business Programs and Services
HR Front Office Operations
Purpose
Are you seeking more than a paycheck?
Do you want to serve your community in a way that's friendly, composed, and professional? At JeffCo, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the JeffCo community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you can stay put, spend more time with family, and enjoy all the amenities Jefferson County has to offer!
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
As the Human Resources front office Customer Service Representative, you act as the first-line of communication to all employees and citizens. The ideal candidate performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel. The successful candidate follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate; establishes and maintains records; and composes and sends correspondence. This role offers the opportunity to collaborate and learn from a team of HR professionals, and show-case strong problem-solving aptitude while working independently.
This is a temporary non-exempt hourly position that operates on a four-day work week (Monday-Thursday). Due to the nature of this position, in-office work is required with remote available as needed.
Target Hiring Range: $15.00 USD Hourly
Full Pay Range for job profile: $14.12 - $17.65 - $21.18 USD Hourly
Compensation will be determined based on education, experience and skills.
Essential Duties:
Assists customers by phone, e-mail and in person. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows-up with customer until matter is resolved or handed off to someone else.
Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provides general administrative and clerical support for program staff.
Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.
Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate. Restocks supplies as needed.
Performs opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
Other duties and responsibilities as assigned.
Qualifications:
Minimal Qualifications:
HS Diploma or GED
High School Diploma or GED and 1 year of experience in an administrative or customer facing role.
OR any combination of education and experience.
Preferred Knowledge, Skills and Abilities:
The following are strongly preferred:
Solid MS Word & other office 365 suite experience
Good verbal & written communication skills
Strong Customer Service Focus
Strong Attention to detail and critical thinking
Confidentiality
True Team Player
Offer of employment contingent of criminal history, MVR check and education verification.
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
COVID-19 Response:
Jefferson County follows current Public Health Orders (https://www.jeffco.us/4114/Local-Public-Health-Orders).
At this time, Public Health Order 21-005 requires all county and municipal government workers to show proof of low risk of transmitting COVID-19 by either testing for COVID-19 weekly or submit proof of full vaccination. Some positions, departments, or divisions may require full vaccinations based upon Federal Vaccine Mandates.
Additionally, Public Health Order 21-004 requires that all individuals ages two and older wear a mask in all indoor spaces at all county and municipal government buildings.
Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process:
Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.
Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in.
GED, High School Diploma:
Work Experience: Minimum one year
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