Team Lead

Team Jeni's Team Leads at our Chicago scoop shop have made over $25.47 per hour so far this year! (This is an hourly, year-to-date average and includes both base pay and tips.)

Jeni’s Splendid Ice Creams is searching for part-time Ambassador Team Leads to join our Chicago team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

As an Ambassador Team Lead, you will:

• Serve the ice cream Time magazine calls “the best in America”

• Gain valuable real-world business and entrepreneurship experience

• Work in an environment oriented around serving each other and making people’s day

• Have opportunities for growth within a growing company

• Receive competitive compensation

Qualities of Ambassador Team Leads:

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment

• The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported

• Resourceful and calm when challenges come up

• Have great judgment, common sense, and be skillful interpersonally

• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

• Available to work weekends, late nights (past midnight)

• Provide consistent, world-class service to every single customer

• Reliable, on time, and ready to hustle for every shift

• Committed to the well-being of their shop team, their community, and the environment around them

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton Bauer in 2002, Jeni's Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in over ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.

Our Team Leads make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
We are following all city/state ordinances and mandates for COVID-19.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location