Field Service Dispatcher

At JESCO, we advocate a strong work-life balance as our employees excel, develop and advance. We are looking for talented career-minded individuals who are not afraid of wearing many hats and will embrace new challenges.

The Field Service Dispatcher responsible for providing Field Service Dispatching in accordance with the established guidelines of the company

Responsibilities

• Receive and handle incoming calls; customer, internal, and manufacturers’ representatives, and determine what calls should have messages taken, and what calls are passed through to service manager
• Schedule and track all Field Service vehicle repairs needed and report to Service Manager
• Process warranty work orders and forward to Service Manager for review prior to scheduling
• Track and ensure MSHA logs are completed monthly and forwarded to the appropriate person
• Process payroll for service department, including billing timecards for field service
• Assist service manager in maintaining manufacturers Product Improvement Programs regarding customer contract, scheduling, locations unknown, and SIS processes
• Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
• Make yourself available for overtime, understanding the equipment repair business may call for it from time to time
• Actively communicates, assists and reports to Service Manager
• Actively communicate and schedule Field Service work with customers and rental department managers
• Actively engage the John Deere Worksight technology suite as part of the daily duties
• Coordinate manpower for PIP repairs
• Continually report any problems encountered with customer satisfaction, employee relations, or product performances
• Cross train for product knowledge and procedures for all products represented by JESCO
• Will need to fill in for service managers as needed
• Any task and or responsibilities as assigned by  Service Manager

Skills

• Oral Communication
• Written Communication
• Technical Communication
• Reading
• Computer Literacy
• Customer Relations
• Diplomacy
• Professionalism
• Math Aptitude
• Organization
• Planning
• Time Management

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan Match
• Paid time off
• Short/Long Term Disability
• Growth opportunities
• American Funds/College America 529 Savings Plan (college savings plan)
• Verizon Wireless discount
• Working Advantage Program: discounts on entertainment tickets and purchases
• EAP (Employee Assistance Program) – includes three (3) free counseling sessions
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Paid Holidays
• Discounts on products
• Above average industry pay

Education/Training/Licenses

Associate’s Degree or Equivalent

Valid Driver’s License – Must meet underwriting requirements

Experience

Prior service management and/or customer service experience helpful.