Ambassador

The Ambassador is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties:

Minimum Requirements

• High school or trade school diploma
• Must have a valid driver’s license
• Ability to read and communicate in English
• Possess communication skills
• Ability to work flexible schedules and in various weather conditions as well as meeting physical requirements of the job shown in the “physical demand” section below
• Ability to provide excellent customer service
• Ability to obtain an Airport ID Badge within 30 days of employment

Main Responsibilities

• Greeting aircraft by welcoming and escorting passengers and/or crew upon arrival or prior to departure to the FBO and serving as liaison for service requests, internal department assistance and /or staff member needs. The Ambassador must ensure that customers are taken care of either at the FBO and/or outdoors on the ramp and street side
• The ambassador will be trained in the art of providing proactive, efficient, and polished concierge service and the proper greeting of customers, escorting of customers during arrival and departure on and off the ramp.
• The ambassador will receive FBO customer service training to perform customer service duties and responsibilities. This individual must also have knowledge of the myriad of services the Company provides.
• Responsible for acquiring an in-depth knowledge and understanding of Jet Aviation’s history, lines of business, affiliates, and sister companies along with their service offerings.
• Responsible for achieving a thorough knowledge of the immediate geographic area in which the FBO is located as well as a superior knowledge of the city and region-at-large. This information should include restaurants, hotels, sightseeing opportunities, current entertainment and special event referrals and information.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Other duties may be assigned, as needed.

Main Responsibilities Cont.

Desired Characteristics

• Strongly prefer an Associate degree in hospitality, tourism or related field or 2-3 years of qualifying experience and/or a combination of both.
• Possess interpersonal skills and be able to interact with customers, visitors and business acquaintances.
• Ability to work well with others at all levels of the organization and be a team player.
• Ability to communicate both orally and in written form.
• Ability to effectively present information and respond to questions, both on the phone and in person.
• Ambassadors need to be resourceful. They do not need to know everything but need to know how to acquire information.
• May be required by management to travel for certain special events.
• Possess computer knowledge and ability to use MS Office Suite, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK.
• Ability to speak effectively and clearly before groups of customers or employees of the organization.
• Ability to add, subtract, multiply and calculate figures and amounts such as discounts, commissions, proportions, and percentages.
• Displays a thorough understanding of computer technology and excels in using the computer systems provided by the company to perform the duties.
• Ability to manage time appropriately, to prioritize projects, to analyze, to evaluate situations and determine the best solution. This individual must be able to adapt to work in a highly-stress and rapidly changing environment. The capacity for logical, rational and analytic thought is required.
• Passionate about Delivering the Best Experience
  • Willingness to always provide a five-star experience
  • Quickly adaptable to changing priorities and customer needs
  • Able to quickly identify alternative and positive solutions to problems
  • Ability to deal with customer frustrations while still maintaining that positive attitude
• Promote a Climate of Excellence
  • Aware and sensitive to the concept of luxury and best in class quality
  • Has a sense of urgency for customer requests
  • Communicates clearly, both verbally and in writing
  • Active and effective listener to understand what customers are saying
  • Seeks continuous improvement opportunities
• Act as a Jet Aviation Brand Ambassador
  • Is positive and has cross-cultural awareness
  • Establishes self-accountability
  • Embraces feedback and coaching
  • Naturally empathetic
  • Possesses exceptional decision-making abilities, responsiveness, and demonstrates ethical behavior
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.