What are the responsibilities and job description for the Project Manager position at Jet East?
The Project Manager will manage aircraft maintenance events beginning with assisting the Planning Department with the quoting process, to the acceptance of the aircraft, to the oversight of assigned leads/technicians and through customer follow up after the aircraft is returned to service. This position will be the single point of contact for the customer and is responsible for communications with the customer and team members to ensure all customer requests are completed satisfactorily.
Responsibilities and Duties:
- Responsible for House Account and Retail aircraft
- Attends daily planning and shift turnover meetings
- Assists Sales Department on quotes for upcoming maintenance projects
- Coordinates project details with Sales, Shop Supervisors, Quality Personnel, Team Leads and Parts Department
- Reviews squawks generated and produces estimates that will be submitted for customer approval
- Submits customer approvals and facilitates parts procurement in collaboration with the Project Coordinator
- Ensures project estimates stay on track
- Monitors hours applied to the work scope to ensure alignment with proposal and estimate sheets
- Participates in the review of work orders during the maintenance event and after completion for accuracy
- Meets with customer, pre and post event, and communicates with customer throughout event
- Serves as point-of-contact for assigned house accounts and other managed Jobs
- Manages the maintenance updates, internally and to the customer, for all aircraft assigned
- Makes decisions based on safety, qualifications and company regulations for all technicians assigned
- Conducts employee performance reviews
- Reviews and submits employees time sheets
- Approves and submits employee paid time off
- Maintains a look-forward approach for setting up manpower, equipment and parts for the next shift
- Monitors all company e-mail traffic to help make informed decisions
- Leads a culture of continuous improvement in procedures, processes, and internal and external customer satisfaction to improve cost, schedule, and quality of processes
Skills and Qualifications:
- Hold a valid FAA Airframe and Powerplant license recommended but not required
- Have at least 5 years of experience working as an A&P Mechanic recommended but not required
- Possess effective verbal and written communication skills
- Be available for overtime and the ability to cover other leadership shifts when needed
- Understand and promote the Jet East culture to employees and customers
- Understand the Jet East Repair Station with the ability to communicate it to other employees
- Experience with various models of corporate aircraft
Display characteristics of professionalism and organization
- Ability to report to TTN daily
- Be available to work extended hours or on days off if required
- Interdepartmental coordination
- Strong sense of urgency to meet goals and complete projects
- Experience with Microsoft Office 365 products required
- Actual work experience must include troubleshooting, use of specialized tools, ground support equipment, and the use of aircraft maintenance manuals, parts catalogs, technical reports and forms
- Experience supervising two or more-line maintenance technicians
- Critical time management and logistical problem-solving skills
- Exceptional Customer Service skills required
- Attention to detail with a focus on safety and quality of work
Non-Physical Requirements:
- Ability to learn and use technical manuals
- Good mechanical aptitude and ability to solve problems effectively
- Be a problem solver by effectively reading and interpreting maintenance, wiring, and illustrated parts manuals
- Ability to communicate in writing and verbally in a clear and understandable manner with co-workers, customers, and Jet East leadership
- Must be able to perform repairs effectively and quickly in short notice, high-pressure situations
- Must be able to input and retrieve information from computers
- Experience with Apple and Microsoft products especially Outlook, Word, and Excel spreadsheets
Lists above includes the main items for this job position to be successful, but not limited to other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for better success for the company and the person.
Jet East is an equal opportunity employer. All applicants will be considered for employment without
attention to race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran, or disability status.