Third Person Trainee

PURPOSE:
Provide prompt, efficient, and friendly customer service. Responsible for front end conditions, customer
satisfaction issues, refunds, cash handling, office accounting, and lottery sales. Assist in the training and
supervision of all Front End associates.

WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Person In Charge, Front End/Service Manager, Asst. Front End/Service Manager
Positions to which you provide work direction: Cashier, Courtesy Clerk, Maintenance Clerk

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all

customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include)

o escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. * Performs Cash Balancing procedures according to company policy and reports any problems to Front
End/Service Manager. * Conducts Cashier and Bagger compliance audits.

• Audits and loads self-scan registers with cash/change.
• Participates in all Front End activities including but not limited to checking, bagging and service desk

functions in order to maximize sales, earning, expense control, and customer satisfaction in the store. * Ensures carryout service is provided when appropriate.

• Redeems promotional coupons, WIC checks, rain checks; receives cash, checks, EBT/EFT transactions and

in-store charges; counts back change, issues receipts and Catalina coupons. * Assists courtesy clerks as needed by placing merchandise in bags in a neat, organized fashion.

• Listens to customer questions and concerns and resolves problems as appropriate.
• Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
• Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps (Link/EBT).
• Required to know value, look-up numbers, department numbers, and features of items sold.
• Understands shelf tags, knows location of merchandise in the store and also in the back room, and if

available, takes customers to an item. * Perceives immediate surroundings for customer needs and problems for store safety and security.

• Communicates clearly and distinctly on the intercom or telephone system.
• Keeps register area and office clean and adheres to “5S” standards, ensures adequate supplies are ready

and available, and helps maintain the store appearance. * May give refunds or exchanges to customers for returned merchandise.

• Understands and practices proper sanitation procedures and ensures the work area is always clean.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store

guidelines. * Reports to work when scheduled and on time.

• Protects associates and customers by removing potential hazards from the sales floor in a timely manner

*

WORKING CONDITIONS: *

The duties for this position are normally conducted in a store environment. May occasionally be required to
work outdoors. Exposure to cleaning chemicals. There is significant responsibility to maintain customer
service levels and handle multiple priorities. This is a fast paced work environment where stressful situations
are encountered.

EQUIPMENT USED TO PERFORM JOB:
Cash registers, State Lottery equipment, Coin Star equipment, computers, cardboard/trash compactor,
calculator, telephone, intercom, copier.

CONTACTS:
Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Job Type: Full-time

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Multiple Locations